Franklin Covey PlanPlus Online Watch out! Bought it, never able to access it and no tech support!! Internet

We are very sorry that your experiences was so frustrating, and would sincerely like the opportunity to fix it. There is a very reasonable response to each of your claims, I will explain here.

1. There IS an email sent to every new customer with your username and password. Yours may have ended up in your spam filter. Please check your spam filter.

2. There is a retrieve password, and retrieve account name option near the login page.  That should help you get the information you need. Again, if our emails were going to your spam then you may not have seen them.

3. Our support resources are not 24x7 available, they are 8-5pm Mountain time. In spite of this, you should have received a response in approximately 24 hours (assuming a weekday) with the login credentials you needed.  Again, please check your spam filter.

4. If you sent an email to support@planplusonline.com you may have received an autoresponder asking you to direct your question to our support form at http://www.planplusonline.com/support  That is our ticketing system which we use to make sure every issue is handled and responded to.

Again, we apologize for any frustration that you may have had dealing with our service. We certainly want you to be satisfied with your purchase and will do anything in our power to make that happen.