• Report: #300049
Complaint Review:

FRE Enterprises, Sitestar.net, Computers By Design

  • Submitted: Mon, January 14, 2008
  • Updated: Mon, January 14, 2008

  • Reported By:Ararat Virginia
FRE Enterprises, Sitestar.net, Computers By Design
7109 Timberlake Rd Lynchburg, Virginia U.S.A.

FRE Enterprises - Sitestar - Computers By Design This internet service provider extorts its customers into paying for service after discontinued Lynchburg Virginia

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

This company apparently serves the dial-up niche for people where faster services are either not available or not needed. Their business practices are both unethical and misleading.

At the end of my yearly contract I called to negotiate a better rate. They refused and I told them that I would not be renewing at the end of my pre-paid term. Consequently, I obtained other services and forgot about Sitestar.

One year later I received a letter stating that if I did not pay $246.50 for the past year's service the bill would be turned over to a collection agency. I immediately called but was unable to speak to Donna for several days.

When I did get to talk to her I explained that I had not used their service and she admitted that it had indeed been disconnected at the end of my contract period.

So, I asked, Why are you attempting to charge me for a year of service you know I did not use? I was told that I had not written a stop service letter. I replied that I did not know I had to write a letter. She said that it was clearly stated on their website. When I told her that I did not go to the website and that I had made a personal call she became rude and belligerent.

I was informed that they would drop the charges if I paid one month of it to which I replied no way because I did not use the service. At this point she hung up on me. Since then I have contacted the Better Business Bureau of Western Virginia and the company has replied twice to the BBB. Both letters skirted the issue or were misleading/untrue. They refused to negotiate and as far as I know they have now turned the bill over to a collection agency.

Such business practices are contrary to good customer relations and ethical business principles. By promising to drop eleven months of charges to get you to pay one month of charges ... that you do not owe borders on extortion.

This gets even more suspect when the customer calls to tell them that he will not be renewing his services at the end of his contract and is not told that a letter is required to stop services. In fact with the contract expired why would anything be necessary? I thought I was being gracious by letting them know!

I might add that when I signed up for services with them it was done by phone.

Ararat, Virginia

This report was posted on Ripoff Report on 01/14/2008 09:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/fre-enterprises-sitestarnet-computers-by-design/lynchburg-virginia-24502/fre-enterprises-sitestar-computers-by-design-this-internet-service-provider-extorts-it-300049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on FRE Enterprises, Sitestar.net, Computers By Design

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?