Report: #1021242

Complaint Review: free tax usa

  • Submitted: Wed, February 27, 2013
  • Updated: Mon, March 04, 2013
  • Reported By: martha — phoenix Arizona United States of America
  • free tax usa

    United States of America

free tax usa tax hawk submitted falsafied tax forms to IRS had funds direct deposited into ghost account Internet

*UPDATE Employee: Update: Security Confirmed

Show customers why they should trust your business over your competitors...

ok so i have been using these guys for the last 5 years, never an issue. This year I started to do our taxes, waiting on w-2's i recieved a email in the middle of the night on friday Congradulations your tax return has been accepted by the IRS, i about flipped called IRS first thing Monday morning, yes they had recieved a return $9785.00 being depositied on Feb 8, 2012 to a bank account and routing number we did not know, We didnt get that far, emailed them they replied NO PHONE SUPPORT but wait for IRS to contact you, Really? what happened here, they did not know but I had to file my state before I could print off my federal to see what they did, traced the routing number to california, im in arizona. Anyway IRS says im li8able for the 9785.00 and they cant help, free tax usa well they wont even talk to me. what do i do know, this if fraud and identity theft and no one can do anything.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/27/2013 06:21 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 UPDATE Employee

Update: Security Confirmed

AUTHOR: Sam - (United States of America)

There is help if you believe that your tax return information has been used improperly in a manner unauthorized by law or without your permission, you should contact the Treasury Inspector General for Tax Administration (TIGTA) by telephone at 1-800-366-4484 or by e-mail at You can also contact the IRS Identity Protection Specialized Unit, toll-free at 1-800-908-4490.

Based on the little information that was provided we believe we found the customer in question.  We did try to help this customer but when we asked for additional information, none was provided.  If the customer would like to receive additional help please email and I will help them personally.

In order to access an account a username and password are required.  In cases such as this, there is often another person that has been able to get the username and password from the user.  Users should keep their username and password private and should use a strong password (i.e. a password that is difficult to guess with a combination of characters and numbers).  It is also advised that users stay up to date with their operating system, browser, and anti-virus software by installing the most recent versions available.

For some background on our company, we have securely filed over 8,000,000 returns with the IRS and have an A+ rating with the BBB. All data is SSL encrypted and is protected with rigorous privacy measures. We are also PCI compliant. PCI compliance means we use the same set of regulations required of major banks, credit card processors, and online investment companies. We are regularly screened by a third party security company to meet PCI compliance. Our security certificates can be viewed here:
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.