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Report: #191672

Complaint Review: Freedom First Financial, Nationwide Support Services, Nationwide Debt Services - Irvine California

  • Submitted:
  • Updated:
  • Reported By: south san francisco California
  • Author Confirmed What's this?
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  • Freedom First Financial, Nationwide Support Services, Nationwide Debt Services 2967 Michelson Drive, Ste. 6-523 Irvine, California U.S.A.

Freedom First Financial, Nationwide Support Services, Nationwide Debt Services, ripoff, fraudulent, scam, does not work for the customer Irvine California

*UPDATE Employee: Responsible and Accurate reporting of this clients account

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20 months ago, my husband and I entered into contract with Freedom First Financial. At this point in time, we had debt because my husband had been laid off for a year and I was self-employed. We have two children, one who at the time was attending parochial school. They both now attend. At this time, we were paying our debt off regularly, on time, however, felt overextended due to fact our youngest would be starting school and we felt that after doing research on the issue, Freedom First Financial could help us pay off our debt quicker.

We entered into contract, was sent a packet and began payments to them. We paid two payments of over $600.00 and the rest (totalling $3,000+) would be taken out monthly over the course of a year. Although we did have to pay, we felt that the overall savings and the fact that they would be helping us become debt-free sooner, was worth it.

We were given a fee schedule and told we would be debt free in less than three years (32 months to be exact), as of April of '07. In the course of events we were told that one debt would be settled at a little over $3,000 and the other at a little over $6,000. In December, we had over the amount to negotiate and pay off the first of the two debts.

I called in inquiring as to why it had not been settled and that is when the horrible experience we were about to go through began to unravel. I was told that we would never be able to settle for that amount, that my negotiator did not know why I was told this information and that my new amounts would be $8000,00 for one card and $12,000 for the other. No less. As of this point in time, nothing had been done in our favor by FFF. I was told I should consider bankruptcy. Remember, at this point in time, my husband and I both believed one of our two debts was to be paid off.

Before this happened, we were served with a summons and complaint by both creditors and the law firms working for them. I called and told them that this had me really nervous and they told me it was par for the course and would just prolong matters for us. They sent us a response, which we filled out and mailed into the judge, advising we were in no way, shape or form trying to get out of what we owed, we just needed to lower the amount and negotiate the interest, as it was hard times that got us where we were, not frivilous spending.

After speaking to the negotiator, I told her that I believed there was a judgment against us. At that time, I heard for the FIRST TIME, that they could put a lien on our accounts. Two days later that happened! I went in to buy a $3.00 cup of coffee and my debit card could not be run. I frantically checked my account and saw that every account I had had been cleaned out -- my checking, the savings I had been saving for this matter, and our regular savings. They left a family of four, two being small children, a $2000 house payment and two tuitions, WITH NOTHING!

In the interim we were now talking to the creditors/law firms, which we were instructed to not talk to for 18 months. We then began working with them to pay off our debt. A total of almost $6,000 was taken out of our accounts. We came up with the other almost $3,000 to pay off the one debt, which would have been $12,000 and counting if we did not pay off in full. The other debt is at $20,000 -- we could have paid it off for $12,000 had we had the lump sum (which is ridiculous), but we did not. We are now required to pay almost $600.00 a month for three years.

Because of this, we have had 18months of delinquency on our credit report, have gone from paying off our debts for almost $9,000.00 to almost $30,000.00 and have paid this firm more than $3,000.00. This is a total scam and has put us in a situation three times worse! We need to do something here -- for our family and for others this has affected.

They have now sold to Nationwide Support Services and are being told they will drop us from their program, as we don't have the amount as set forth on the fee schedule. I explained to them that we don't have it because it was removed due to FFF, but they don't care. I don't need their help -- I just need somewhere to get recourse. Please help us!

Kimberly
south san francisco, California
U.S.A.

This report was posted on Ripoff Report on 05/15/2006 08:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freedom-first-financial-nationwide-support-services-nationwide-debt-services/irvine-california-92612-8801/freedom-first-financial-nationwide-support-services-nationwide-debt-services-ripoff-fr-191672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Responsible and Accurate reporting of this clients account

AUTHOR: Teresa - (U.S.A.)

POSTED: Wednesday, May 31, 2006

Nationwide Support Services provides customer support for Freedom First Financial. We do not own FFF. When Ricardo and Kimberly enter our program they were facing a financial hardship of Unemployment. Mr. Ricardo had already been laid off for one year and felt they couldn't keep up with there minimum monthly payments. Ricardo went online in search for help to resolve their debt issues. They filled out an online form and a representative called them to discuss their options. After explaining how our program works they felt debt settlement was the best option for them. The following is a list of facts in response to this complaint:

They understood that they were to accumulate settlement funds in lieu of paying there creditors so we could settle their account later on in the program. Understanding this fact they were aware that they would become delinquent on there accounts, interest would accrue and when we able to negotiate we would negotiate on the original balance. This was reviewed with the client upon enrollment we have a recorded compliance call.

The client received a summons from Discover. They faxed over a copy of the summons. Customer service attempted to contact the client via telephone to review. Although we didn't receive a phone call in return, we sent out a packet of information to the client on how to respond to the summons. We never heard back from the client to let us know how the court responded. During this time we reached a settlement with Discover, but the client did not have the funds available for settlement. We are only to assume since client did not respond to the court a judgment was issued, which in turn gave them the ability to seize their bank account.

Also, according the clients payment schedule they should have had as of May 06' $5,380.32 saved for settlement, but unfortunately only had $3,700 available.

Ricardo are still active in our program and we are still working on their account. Furthermore, we were never notified that they were unhappy about the program, nor that they couldn't come up with settlement funds of which they are behind. Our policy is that if a client can not stay on track with their savings, we give them 30 days to get caught up. If they don't, then we must terminate them from the program. We are in the business to get people out of debt, not keep their creditors at bay. If our clients don't stay on track we would be hurting our reputation with the creditors and not providing the service we promised our clients.

We would like to continue a productive relationship with the Azucena's; providing they can become current with their settlement funds to pay their creditors. We are hopeful that we can resolve this situation amicably.

Nationwide Support Services

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