Freerazor.com convenient Commerce ripoff fraud business false promises Berkeley California

This is a copy of the email I was sent a couple of days ago by this company. I did file a report with the Ca. BBB and with this website. I think it was this website Rip-off Report that prompted this letter. They got my messages in the past because I have only been billed once for the blades. I emailed every address they gave and always just got the standard reply and another email address to write to. I'll wait and see if I get the blades and razor and make sure they don't charge me again, but I won't fight too much to get back $10.

When an honest company makes a mistake, it is our
responsibility to admit our error, explain what went wrong, and then make every effort to turn this negative experience into a positive one. I am providing you my personal email address and encourage you to write me if you have any questions or feel that I don't address this problem fully.

THE LETTER:

My name is Frank Hawkins and I am the Customer Service Director at FreeRazor. I am taking personal responsibility to ensure that this terrible error is fixed and to win back your confidence and support in FreeRazor.

We have recently discovered that on December 6, your credit card was part of a very small batch of accounts that were accidentally billed either
$9.97 or $8.50 in error. This charge was made, but we have discovered that due to a system error, your free razor and your refillable blades were not shipped. Second, when your card was processed, you were sent an email stating that your Free Razor was in the mail. This was an honest, but terrible error on our part and I have taken several steps to correct this error and earn back your trust.

My job is to make sure that you are fully informed of this error and to personally make sure that I fix this error to your satisfaction. Here are the steps that I am taking to help resolve this issue and hopefully win back your trust.

First, I shipped out your Free Razor today and you should receive it in the mail before February 15th.

Second, I am giving you a free month of refillable blades. As you know, the two months supply of 8 refillable Mach 3 Turbo Blades are normally billed in two monthly payments of $9.97 and the two months supply of Venus razors blades are normally billed in two monthly payments of $8.50. You will receive 1 full month of efillable blades for free. That's almost $10 worth of free refillable blades for free.

We will be shipping out your two months supply of refillable blades on February 6, but we will not charge you for the second payment of this two
months supply. The first $9.97 or $8.50 charge will be taken out of the charge that was made to your credit card on December 6, 2002. This is a
gift of $9.97 or $8.50 worth of Gillette blades from FreeRazor to you as a way of apologizing and showing our appreciation for your patience.

Finally, I assure you that this error has been fixed and will not happen again. Furthermore, as mentioned earlier, I am leaving you with my personal email address where you can write to me if you have any problems, comments, or issues at all in the future with FreeRazor.

If this is not enough to win back your trust in us and you prefer not to receive any refillable blades at all and do not want this free one months
supply of refillable blades, please send me an email to frank@freerazor.com stating that you would prefer not to receive any refillable blades at all and we will refund the current charge that was on your credit card from December 6, 2002 and just send you your FreeRazor.

I am sincerely sorry for any trouble or misunderstanding that we may have caused you and hope that my actions today will help us earn back your trust in FreeRazor.

Best Regards,
Frank Dawkins

Customer Service Director