Frontier Communications FIOS Takeover Leads To Fraudulent Billing Practices & Consumer Scamming Tampa Florida

Frontier Communications completed an acquistion of Verizon FIOS in Florida and on APril 1st, 2016 began transisiton customers. I was one of those customers and after many years as a loyal and satisfied customer of Verizon FIOS my experience with Frontier has been the polar apposite.

My trouble began at my then current residence where my phone service stopped and as such my security monitoring through ADT was dissabled. Next internet went out, then finally sound followed by picture on our cable TV. It took over 3 weeks to have these services "restored" only to then have intermitent outages therafter.

At the same time, we were renovating our new home and had a single landline phone there to allow security monitoring services through ADT. As a result of this when we went to transfer our service we were told that your phone number is your account number and we could not trasnfer our account because we already had a phone line at the new residence, but were assured that all of the sa,e services and pricing would be applied and all that would change is our account number - WRONG! After paying $139.23 for 21 months our bill skyrokected to $249.42 for the exact same serice of 1 DVR cable box, 1 wireless router, and 1 landline phone. In addition their system "automatically back-cilled us in error" as the customer service managers put it for the prior 3 months at the new address where there was only phone service pilling up $626.31 cents for TV and INternet service that was not actually installed at that residence at that time. And to add insult to injury we were billed for installation, even though it was advertised and confirmed as free. And an $11.99 monthly fee for "inside wire maintence" was added without our authorixzation or even notification - watch out for this fradulent tactic Frontier charges you for service warranty on their defective equipment, it is not included as with other ISP, cable, and phone companies!

After speaking to various managers over the past two months and being promissed that the mistakes on their side would be resolved and reflected on our next billing statement, each new statement is worse than the last with pricing going up - not down - and these so called "credits and adjustemnts" never actually being applied ot our account.

I am now taking my dozens of pages of notes with names, employee numbers, amounts paid, confirmation numbers and contacing local attorneys to take action. I have reported Frontier to the consumer protection agency office of Pam Bondi and recommend other consumers mistreated, decieved, and taken advatage of such as myself do the same. If enough of us take action as consumers in Connecticut where Frontier bungled their acquistion of AT&T Uverse they eventually got the service they were promissed at the prices promissed. Until we get other ISP's and cable options in our central Florida area it will be on us the consumers to force this company to act lawfully and treat us with the respect we deserve as their companys financial base!