Frost Cutlery The Customer is not always right..... Chatanooga, Tennessee

 I recently ordered 8 Frost Cutlery pocket knives that were supposed to be inscribed.  I found that one of the knives had blank blades, with no inscription.  I called Smokey Mountain Knife Works to see what could be done.  They gave me the number to Frost Cutlery and told me to ask for Lori.  I did this and told Lori of my predicament.  She said that they could only send me a replacement knife if I first sent the knife back to them, at my expense.  The knife would never get to me in time for the presentation.  I asked that she "Overnight" one to me with a return label to ship it back, since it was their mistake and not mine.  She was very arrogant and even tried to say that I should have sent it back to Smokey Mountain Knife Works, since they have a warranty period.  It was not SMKW's mistake, it was Frost's mistake.  Needless to say they were uncaring and unbending, so I won't be able to present 8 men with the same pocket knife May 7th.  They had my money and didn't care about any future purchases by me......so, they will get none.