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Report: #120350

Complaint Review: Frys - Outpost.com - San Jose California

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  • Reported By: Oklahoma City Oklahoma
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  • Frys - Outpost.com 600 East Brokaw Road San Jose, California U.S.A.

Frys - Outpost.com False Misleading Advertising Not Honoring Purchase Agreement San Jose California

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After purchasing the 200GB Seagate with the $50 rebate in September, I was pretty excited to see it come back this last week.

2 days after making my online purchase and receiving an email saying it was in process I received a second email telling me "We've modified your order request to reflect the "Quantity Limited" status, of an item you ordered."
I called and asked if the drive was out of stock and was told they had plenty of them.

When I asked why my order was cancelled I was told because I had previously purchased one... almost 3 months ago.

The previuos offering was clearly marked "for purchases of qualifying Seagate drive made on 9/3/04 through 9/7/04".

This deal was marked as "Limit 1 per Household" and was also clearly marked on the rebate form as "for purchases of qualifying Seagate drive made on 11/19/04 through 11/25/04.

The only place I found anything on their site pertaining to "Quantity Limited" was a fine print blurb at the bottom of the page stating "Some online offers are subject to prior sale and may not be available"
This strikes me as false/misleading advertising as it was not clearly stated on the sale item.

After several email exchanges and phone calls Outpost apologized and implied a policy change via email to which I replied:

"An "apology" implies you agree that there is a problem but is meaningless without follow through to remedy the issue fully.

While you imply a policy change(?) you have done nothing to remedy my situation."

They are in the wrong for not stating their policy of time between promotion purchases.

R.
Oklahoma City, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 11/29/2004 05:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/frys-outpostcom/san-jose-california-95112/frys-outpostcom-false-misleading-advertising-not-honoring-purchase-agreement-san-jose-c-120350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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