The RoomStore Do not stand behind warranty , Poor Custumer Service, Do not care Austin Texas

We have had a horrible experience w/ the Roomstore. I bought a complete living room set from them . After about 4 months the couch started to literally fall apart. The seams were coming apart on the frame of the couch and the cushions. I called the warranty place came to fix it . Fine, Then 2 months later same thing on the love seat, I told them , this is a defect in how the couch was made, I dont want this. You can tell the cushions were pulling every time yous at on them , the warranty person who fixed them even told me , he thought it would keep happening. This happened 4 MORE TIMES on each piece. I Finally said "I AM DONE I WANT A NEW SET , I want a new style and new couches " After going round and round they TRIED to tell me that it was no longer covered under warranty because I did not purchase the extended warranty . I think not !

The ended up replacing the set. Fine , Things are good.
NOW 2 months after THIS SET , the cushions are collapsing , not holding their shape on the back of the couch and love seat. And the bottom covers are snagging. They come out to look at them the warranty person says " I will recommend they replace all the cushions. I get a call a few weeks later from the room store and (BTW I paid EXTRA for the EXTENDED WARRANTY on the new set) they tell me " we will not be covering your couch the tech said the damage was done by your CAT and your warranty is not VOID !!! " WTF ? are you kidding me .
FIRST OFF , my cat weights 18 pds and is 14 yrs old she cant even GET on the couch . Second off. WHY Tell me your going to replace them then NOT.

They tell me they wont even cover the cushions collapsing , they wont send a tech out , the tech place will have to do that. I call teh tech place, They tell me they cant do that the room store has to .
I make another call to corporate. and Finally after complaining they are replacing all the cushions. I will NEVER EVER buy anything from them again . They try to weasel out of their warranty all the time.
Why offer it if your not going to stand behind it ??
Thanks

Mindyntexas
Buda, Texas
U.S.A.