Furniture Outlet World It took 5 1/2 months to get my order - 174 days! North Carolina

First of all, was that a bullying tactic, using my name? Did you think I would back down if you called me out by name? Can you not read the rules of this website? No names or websites should be used... You're super-cool aren't you?

Secondly, only after I called you some 8 weeks later wondering where my bed that I ordered and paid for was, did you investigate on your own and discover that the bed was discontinued. You returned my call and offered suggestions for another bed. I had my doubts with your credibility at that time, but you assured me that I would be taken care of and this matter expedited. So I ordered another bed that would match my daughter's current set.

Thirdly, the new bed that I ordered did not cost more than my original bed... even if it was at a "big savings". If it was a more expensive piece why did you gladly refund me $126 dollars, which was the difference in the prices? Your claims of it being a more expensive bed are bogus. Also, the agreement of the second bed was done on 2/24/16 as per your records - that is a solid 3 months after the original bed was ordered! You should have contacted me within a week to tell me that bed was unavailable to you - that is what good business is - certainly not 3 months later after I called you. You had your money and I had simply slipped through a crack. If I had not called, I wonder how long it would have been for you to discover the oversight.

Fourthly, You never "explained" to me that because I was in Iowa, would this take longer. You also didn't originally explain to me that it would talk longer for the first bed. I believe you told me it would be 8-10 weeks - which is why I called you after 8 weeks to find out what was going on. Had I known that it would take nearly 6 months to get my merchandise from you, I would have simply ordered from someone here in Iowa - my only reason for dealing with you in the first place was because you told me you could get the oiginal bed - after all, it was on your website.  I knew the line was discontinued because I had done careful reasearch. I thought you had one left over. You had no idea when I called you that it was discontinued and that there were none left. You apologized for the oversite and acted outraged at the Legacy company for not informing you sooner.

Fifthly, I was not notified by you or A&O delivery or by D&D delivery for that matter that my bed was changing hands so readily. I found this out on my own, again by calling you to find out what the hold up was. You did follow up with emails telling me what I had already found out but that was after the fact. I even called A&O delivery to confirm that they had the bed because I was starting to question your ability to deliver. I was gobsmacked to find out that A&O had passsed on my bed to another delivery company, D&D. I was not ever informed of this until I called D&D myself. Seems like I had to jump through a lot of hoops by myself. But you had your money and that's all that matters, huh? Despite your "have a blessed" day talk, yes, I feel this whole ordeal was a rip-off.

Finally, What about my missing parts that rendered the bed unusable? I think in all the shuffeling around of my merchandise these things were lost. We had to go out and purchase the missing hardware because I wasn't about to call you or Legacy to wait another 174 days for some nuts and bolts to show up! And before you ask, I went through all the trash and boxes, and styrofoam, and plastic and the hardware was indeed not there. So, in fact, because I had to do this on my own, you still own me money for the replacement of the missing items. Again, another rip-off.

I don't know who is ultimately to blame for the fiaso that ensued with my bed. Whether it be your company, Furniture Outlet World, Alpha and Omega Delivery, or D&D delivery, but since you were the first person that I dealt with and the one who repeatedly apologized about the delays and miscommunications as well as the one who got my money 6 months ago, I hold you responsible, and my opinion still stands. I would not ever do business with you again nor reccommend you or your constituents to my friends.

Lea Ann Schuler did order a bed from us to be delivered to Iowa. The original bed she ordered was discontinued and we asked her to re select a new bed. She selected a new bed that was more expensive than the bed she ordered but we let her have it at same price. A big savings to her. In my conversation to Mrs Schuler, I explained that Iowa would take longer to delivery because it is not a normal area the delivery companies go to.

I released the New bed to ship to her on 2/24/16. We did have to move her bed to D and D delivery company in order to get it shipped because A and O was not going to be in Iowa for a long time.

We know it took much longer than expected to get the bed delivered but I do not consider this a RIP Off.

She did get her bed. A much more expensive bed. Iowa is one of those area that all the delivery companies don't go to very ofter.