Report: #1119010

Complaint Review: Fusion Logistics / Worldwide Express

  • Submitted: Tue, January 28, 2014
  • Updated: Tue, January 28, 2014
  • Reported By: Brian W — Boca Raton Florida
  • Fusion Logistics / Worldwide Express
    3838 Oak Lawn Avenue STE 600 Dallas, TX 75219
    Boca Raton, Florida

Fusion Logistics / Worldwide Express UPS RESELLERS They will lie right to your face! Worst Shipping reseller to work with. Boca Raton Florida

*UPDATE Employee: need info on the class action lawsuit Worldwide Express Fusion Logistics

Show customers why they should trust your business over your competitors...

This company will say anything to get you signed up! Under no circumstance let them handle any of your shipping.

A young woman just walked into our office randomly one day and demanded to speak with me, the owner. I gave her my card and thought she may call once or twice. I was wrong! She called me three times a week for 3 months straight. I finally caved and boy did I make a mistake!

She told me she could save us 10% on all my shipments I was sending out with UPS I just had to use the new UPS number she gave me. I believed her so I signed up. Then she presented me with a volume commitment contract what they call a "Term Agreement". She said should would only lock in my rates if I signed it and that it was not legally binding in any way. Also told me if business slowed or I didn’t like the service i only needed to give them 10 days’ notice, and I was free to go. That was a big lie!

After shipping with them for about 6 months we did a review of our rates and found that they initially saved me the 10% but then proceeded to slowly raise my rates to be 30% higher than Ii was originally paying!!! I immediately called them and they had every excuse in the book. I didn’t want to hear it and wanted out, understandably. They refused to let me out of my term agreement and would call weekly to threaten to sue for 20k if I tried to leave.

I didn’t care. I was not going to be bullied and robbed by this company! I went to a different company and will never look back. What this company is willing to do to get and keep customers is illegal. There are at least 10 other companies my attorney has uncovered that this exact scinerio has happened to and we are all in the process of a class action suit.

Avoid Fusion Logistics / Worldwide Express at all costs!!!

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/28/2014 11:27 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 UPDATE Employee

need info on the class action lawsuit Worldwide Express Fusion Logistics

AUTHOR: Rbm - ()

 We too were promised great shipping rates and service. The rates kept going up and they kept adding fees and they didn't like it that I noticed. Their customer service is a joke. To them there is no service unless they are making more money in my opinion. We had a few months left to deal with them and the charges were so bad and all the emails going back and forth for over a year were never resolved by them so we brought in a new company. They promised to sue us and after 8 months were just served legally. Was hoping to get info from other people to help back our claim and would like in on a class action lawsuit to get some of these ridiculous fees back. This term agreement they have you sign is bogus. It is not notarized, and it clearly has a customer satisfaction clause which they failed to fix for us. We should all get together to fight this-a group had more strength than a single. Thank you for your time!

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.