Gamepal.com Took money 100% guarantee, Nothing done, refused to refund my money Grand Rapids Michigan

Dear Customer,

Based on the information you provided, we believe we have located your order

• This order was placed with the former company when owned by GamePal Inc, The new company who owns Gamepal was not directly involved with this transaction.


• This order was delivered, however you complained that they didn't provide enough gold and gear with these orders. The issue here is that the specific service you ordered said we will do our best to add gold and decent gear to the account, but it wasn't guaranteed. The confusion on your end is what caused this complaint.


• The above messages are completely false that they didn't provide you a product. The order was clearly delivered and GamePal Inc. provided information to your bank showing proof which is why the bank decided in GamePal Inc. favor.

Do the math. Not only did PayPal side with us, but your own bank which has no relationship sided with GamePal Inc,. You disputed the payment TWICE and lost TWICE because GamePal Inc, provided proof of delivery including screenshots and detailed logs of your order. You now blame GamePal Inc, when the issue here is you wanted ADDITIONAL items included with your purchase which you never ordered.

I had disputed this with paypal and they refused to help on the basis that this was a virtual item.

I therefore escalated the claim to the credit card company who temporarily credited my account why they investigated the issue.

Gamepal said they this was a virtual transaction and there was no proof they didn't give me what I ordered.

Credit card company (GE mastercard) would not allow my emails between gamepal and myself as proof of gamepal's theft. Therefore they sided with the business and charged me the $1090.

I spoke with GE mastercard and they said they will not support virtual transactions and you do this AT YOUR OWN RISK! They have your money and they will keep it, GE will not interfere.

There you have it. large banks siding with thieves. I'm left with nothing but experience and a prayer that one day these people will meet justice. All of them!

It's been 4 months since I placed this order. I've been extremely polite and have contacted gamepal.com approximately 30 times via email. The only time they contacted me is when I contested the order via paypal. They promised 100% refund if I cancelled my dispute through paypal. Paypal decided to not help me stating they do not support the sale of virtual items. This purchase also included physical software and there were no tracking numbers but paypal held firm to staying out of this (they let gamepal.com have my money). At this point gamepal.com stopped responding to my requests for a refund (even though they stated they would and acknowledged they didn't fullfill the order).

Shortly after this I contest the order with my credit card company and (at this time) have been award my money back through the credit card company. Gamepal has 45 days still to try to defraud me and purger themselves with the credit card company. Basically, the battle still goes on, temporarily its in my favor. BEST ADVICE FOR THOSE WHO THIS COMPANY DEFRAUDED... don't give up the fight and for those thinking of doing business with them .... DON'T!!!!!! They are criminals and if they had a street address I would have them in court already. If they get the credit card company to overturn this judgement, I will be heading in that direction. IF ANYONE has there business address/contact information, please list it. I may be heading to public court with them next. Thanks