Complaint Review: Gamersfirst
Gamersfirst Reloaded Games APB Reloaded: Ripped off for hundreds of dollars Internet
*Author of original report: An absolutely useless response.
*UPDATE Employee: response to ripoff report - account blocked for illegal in-game activities
I originally started playing APB Reloaded when it was originally released by Realtime Worlds. The game was purchased by Reloaded Games when it failed, and re-launched with a Micro-transaction based economy and has been quite successful since.
Since it's re-launch, I have put close to 1100 hours into the game developing 4 different characters, and have spent $325 on gameplay and content, only to be banned by an admin for supposed hacking. Now, I've never hacked on a game before in my life, nor have I started now. When I submitted a ticket to their support, I was informed by an automated e-mail that I had been banned for cheating, my account would not be re-enabled and any current and future tickets would be automatically closed.
When I submitted a ticket to Punkbuster (their anti-cheat system) for further details, I was told nothing more than I had learned from Gamersfirst. [continued below]....
After I received NO help from Gamersfirst or Evenbalance (the company which makes Punkbuster), I have submitted a complaint to the Better Business Bureau and have seen NO response from Evenbalance. Upon further research, I have found BBB complaints from others regarding identical issues which have been met by Gamersfirst / Reloaded Games with absolute apathy, and complete neglect to assist the consumer. Basically, they have taken our money and punished us for it.
What I would like to see happen is that my account gets unbanned so I can resume playing this game. But what I would like to see more is that nobody else gets ripped off by this company the way I (and many others apparently) have been.
This report was posted on Ripoff Report on 07/27/2013 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gamersfirst/internet/gamersfirst-reloaded-games-apb-reloaded-ripped-off-for-hundreds-of-dollars-internet-1070549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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