• Report: #1132233
Complaint Review:

Gary Silacci

  • Submitted: Thu, March 20, 2014
  • Updated: Thu, March 20, 2014

  • Reported By: alwhitmor — Petaluma California
Gary Silacci
PO Box 751297 Petaluma, California USA

Gary Silacci Independent Agent for Chase Bank/1st National Processing takes 8 months to refund overcharge Petaluma California

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I manage a 501c3 non-profit that awards college scholarships to local high school seniors. Our biggest fundraiser has been a bingo game and now a fireworks stand that uses a wireless POS device for credit card and debit card transactions. Gary's responsibility is to establish an account with the bank and to set up the POS device to receive funds. I have had an ongoing business relationship with Gary for a couple of years. In the past, when there have been over charges, Gary has worked to have a credit in the overcharged amount made to our bank account.  I have referred other businesses and individuals to Gary for service.

I received a written commitment from Gary in 5/13 stating that there would not be any early termination fee for our POS to be used for the 7/4/13 holiday. We were charged a $350 early termination fee. After the temporary account was closed, we were charged an additional $152.24  - totaling $502.24. I know this doesn't sound like a great deal of money, but it's a little more than enough for a scholarship.

It's been eight months of persistent emails and phones calls to Gary asking then demanding that this matter be resolved. I have been ignored then given false promises of dealing with the matter. Gary even offered to pay for the $350. early termination fee out of his own pocket on one phone call but did not follow through. I have now been informed that the $350. early termination fee will be refunded to our bank account by Chase Bank/1st National Processing but that "your on your own" for recovering the $152.24 over charge.

So, I strongly urge prospective clients of POS devices for credit card and debit card transactions meticulously evaluate Gary and any other Independent Agent for this industry and hold them to their legally binding commitments. It has been a difficult and time consuming experience when I only wanted to raise money and award college scholarships in my spare time.

This report was posted on Ripoff Report on 03/20/2014 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gary-silacci/petaluma-california-94975/gary-silacci-independent-agent-for-chase-bank1st-national-processing-takes-8-months-to-r-1132233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Gary Silacci

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.