To make a long story short: I called gateway to get the payoff amount on my computer (around $1400). I sent the amount in and never heard anything else. Several months later I checked my credit report as I always do and found I owed Gateway $389.
I called Gateway and figured out they had been sending a bill to an address I had 5 YEARS PRIOR to buying the computer! They had already sent this to collection and gave me a phone number. From there every 800 or 866 # I called gave me another # and said they could not help me. NO ONE would take my money. It eventually ended up in the law office of Blatt, Hasenmiller,Leibsker & Morre LLC. I can't get them to return a phone call.
Meanwhile, this account was sopossedly charged off almost 1 year ago and is STILL on my credit report as an unpaid bad debt. They won't take my money! I bought a car and the bank overlooked that mark on my credit given the reputation of this company. Now I am trying to buy a house and I HAVE to have in writing the day this account was charged off.
These people yelled at me, would not give me their name (I am referring to two seperate calls where the customer "service" reps acted in the same manner). They denied me a supervisor and said they were noting my account to be sure I wasn't going to call back and get a supervisor. He said I was not going to go over his head and get something he said he wouldn't give me. I was hung up on in both calls.
Both were extremely hateful and rude. How do these people get paid for representing their company in this manner? I thought these calls were "monitored and recorded". Whatever! Getting the same treatment from both reps makes me wonder if Citibank doesn't ENCOURAGE this type of behavior. Now I can't buy a house for my son and I because of a mistake that originated with the Gateway Credit Card Plan. I am reporting my phone calls to the Attorney General Jay Nixon. I was appalled at the way I was treated. They acted as if I was no good. I pay my bills thank you very much. This was their mistake!