Complaint Review: Gateway Energy - Tulsa Select State/Province
- Gateway Energy PO. Box 180 Tulsa , Select State/Province USA
- Phone:
- Web: www.gesc.com
- Category: Customer
Gateway Energy SCAM Tulsa Oklahoma
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With reference to the above account, this is to express my utmost dissatisfaction with the customer service I received from Gateway Energy
Gateway Energy has changed the gas supply rate, from $ 0.53 to $0.79 without any notifications, though we were informed by Gateway Energy that they will send us a written notification 30 days prior to any changes, this was explained by the representative when we signed up for services.
I contacted the company customer service and explained the situation, however they were very unprofessional stating that they never said that, and when I asked them to go back to the recorded phone calls, they could not find a recorded record for me.
They confirmed that they will not change the rate and accordingly, I requested to cancel the service; however they told me that they will still charge me the rate of .79 for 2 more cycling periods.
I strongly believe that is absolutely unprofessional and it is a SPAM, and I am requesting for a credit back for the overcharge for these periods.
This report was posted on Ripoff Report on 12/20/2013 08:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gateway-energy/tulsa-select-stateprovince-74101/gateway-energy-scam-tulsa-oklahoma-1108527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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