Complaint Review: Gateway Tire & Service Center - Tyler Texas
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- Author Confirmed
- Gateway Tire & Service Center 7303 South Broadway Tyler, Texas U.S.A.
- Phone: 903-939-1600
- Web:
- Category: Auto Repair Service
Gateway Tire & Service CenterGateway Tire & Service Center rip-off, damaged instead of repairing, rude manager, unskilled, uneducated mechanics Tyler Texas
*Consumer Comment: Lemon Experience?
*Author of original report: Additional Damage Just Uncovered
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On, or about August 23, 2007, we took our car, a 1997 Toyota Camry, for repair at Gateway Tire in Tyler, Texas. It was leaking power steering fluid.
The power steering pump had been replaced less than a year before, at Gateway, so a new pump was under warranty. They also had to replace the high pressure hose. This all cost $415.45.
Less than a day after picking the car up, we found power steering fluid all over our garage floor. We returned with the car, and was told it was a loose connection.
A couple of days later, we found another puddle, and was told it was again a loose connection. After finding power steering fluid again, we returned on, or about September 5, 2007. This time they said they replaced the high pressure hose again, and performed an unauthorized repair by replacing the cam shaft seal. Mr. Araujo said they noticed it leaking, and repaired it for nothing.
Finally, after noticing a puddle in our garage on September 8, 2007, Mr. Araujo agreed to obtain a rental car for us on September 10, 2007.
Mr. Araujo called on Friday, September 14, 2007 and said our car was ready. During one of these repair trips, the valve cover gasket had also been replaced. I returned the rental car and picked my car up.
It was running very poorly, revving very high before shifting, and we noticed an oil leak. We returned to Gateway, and one of Mr. Araujo's mechanics, Cecil, verified the oil leak. We received a different rental car for the weekend while they looked into the problem with my car.
On Wednesday, September 19, 2007, Mr. Araujo called and said they could find nothing wrong with the car. I asked about the transmission shifting strangely, and he replied that they did not work on the transmission, so it couldn't have been anything that they did.
I picked up the car, and brought it to a mechanic shop I trust in Nacogdoches, Texas, about 2 hours away. He has since determined that two lower bolts, removed to replace the cam shaft seal, was never returned.
Also, the cam shaft sensor was left hanging loose, and never reconnected. He also noted that the valve cover was now cracked.
Mr. Araujo called to speak with our new mechanic, and Mr. Araujo told him that he was washing his hands of me and my car.
The bill to repair their botched repair job amounted to $175.00.
John
Tyler, Texas
U.S.A.
This report was posted on Ripoff Report on 09/27/2007 05:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gateway-tire-service-center/tyler-texas-75703/gateway-tire-service-centergateway-tire-service-center-rip-off-damaged-instead-of-rep-276293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Lemon Experience?
AUTHOR: Nanette - Tyler - (U.S.A.)
SUBMITTED: Monday, June 29, 2009
I have used Gateway Tire frequently during our three years in Tyler and my expeirence has been quite the opposite of John's. They are very service oriented, particularly Chris who works the desk.
The repeatedly repair my tires at no charge (and I've had a LOT of flats). They are quick and efficient and I've always had a good outcome.
I do not dispute John's experience, but I'd say it is probably an unfortunate exception.
#1 Author of original report
Additional Damage Just Uncovered
AUTHOR: John - (U.S.A.)
SUBMITTED: Thursday, October 11, 2007
Well, we have now learned that the cam shaft sensor that Gateway Tire & Service Center left hanging, was damaged by their idiotic mistake. This will now cost an additional $300 to repair. The fun never stops with this lowlife company!
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