Report: #879882

Complaint Review: GE Capital Bank

  • Submitted: Tue, May 08, 2012
  • Updated: Thu, May 10, 2012
  • Reported By: Stacie — Atlanta Missouri United States of America
  • GE Capital Bank
    PO BOX 965004
    Orlando, Florida
    United States of America

GE Capital Bank Banana Republic Visa Credit Card ,GE CAPITAL BANK, Issued a non-secure credit card and did not provide any support or valid investigation to aid identify theft victims Orlando, Florida

*UPDATE Employee: We would like to help

*Author of original report: Clarification

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I am an elementary teacher in a rural area. This is my first year teaching. I needed professional work clothes and shopped at Banana Republic Inc. and decided to open a Banana Republic Credit Card through GE Capital Bank.
A few months later, a charge appeared on my credit card statement for a purchase made in a Meijer store in Bowling Green, Ohio (over 9 hours away!!) This purchase was documented as taking place at 9:40 p.m. and the identity thief must have shopped for quite a while to rack up about $500!!--I work everyday until 4:15 and there is no way it would have been physically possible for me to make these charges. The customer service people were hard to deal with--and the "investigation" they conducted was minimal at best--The so called investigators must think I'm really Samantha from BeWitched or that I have some super human powers.

 Nonetheless, save yourself a headache and do NOT open a Banana Republic Credit Card. They are not secure, are hard to work with (I called customer service numerous times and wrote letters without any response or action on their part) and are overall crooks.

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Updates & Rebuttals


#1 UPDATE Employee

We would like to help

AUTHOR: GECapital - (United States of America)

** To expedite a response, please provide Reference code DM 051012_rr_Stacie**
Im sorry you have experienced issues with your GE Capital Retail Bank account.  We would like to try and resolve your concerns.  Please email me at with the following information:
- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
For your security, please do not include your account number in your email.
GE Capital
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#2 Author of original report


AUTHOR: Stacie - (United States of America)

When I stated below that there was not a valid investigation, I meant the investigation was unsatisfactory to me--I had anticipated more would be investigated such as my location, signature, etc.

Also, when I stated "they are insecure" I merely meant my Banana Republic credit card number/magnetic strip (whatever made it so a fraudulent charge could be incurred)--I have never had such experiences with other credit cards. From my experience, it does not seem as if enough measures are taken by this company to protect their issued cards/ numbers from identity thieves.

And, it would be physically IMPOSSIBLE for me to incur these charges at Meijer Inc. due to the time frame and distance from the time and place of purchase.
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