Complaint Review: Gene's Chrysler Dodge Jeep Ram - Fairbanks Alaska
- Gene's Chrysler Dodge Jeep Ram 3400 Cushman St Fairbanks, Alaska United States
- Phone: 888-508-2049
- Web: https://www.geneschryslercenter.com...
- Category: Auto dealer, Auto Dealer Repairs, Auto Dealers, Auto Extended Warranty , Auto Inspection, Auto Mechanics, Auto Parts, Auto Repair Service, Auto Tire shops, Auto Warranty, Automotive, Automotive Repair Dealer ARD, Body Work & Repair, Car Financing, Car Leasing/Sales, Car Parts & Accessories, Car sales, Mechanic, Mechanics, Motor Vehicle, Truck Dealer Repair, Truck Dealers
Gene's Chrysler Dodge Jeep Ram Incompetent except in scamming customers Fairbanks Alaska
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After my first interaction with Gene's involved waiting a month for my Jeep to be seen and then them not covering blown head gaskets under warranty like they should have (tried to say it was my fault they blew), I had a sour taste in my mouth. After more interactions it's only getting worst.
The last time my Jeep was in and un-drivable I had to push and pull to get a rental car which didn't even happen right away it was days later that I was finally able to get them to work with me and get me a vehicle. This was after they extended the time they said they needed because they claimed they were sent the wrong part to then miraculously find the part they needed had been in stock the whole time after I called and complained.
Tonight my Jeep left the shop with a warranty repair and them "fixing" items that they had fixed weeks prior yet we were recharged although this was something they should have seen when it was in last time. Within 10 minutes of leaving the shop my coolant light came on and the Jeep started to overheat. Luckily, we were at another shop and they lifted the Jeep showing us the bottom completely covered in oil and the coolant bone dry. When the repair was "complete" it was not done completely, no coolant was added back into the vehicle. Had this been driven any longer we would have been right back into the potential of re-blown head gaskets and whole basket of other issues.
This dealership is a complete and total scam artist. They have absolutely NO competent employees, NO customer service and would rather nickel and dime and deny warranty work just because they can. I'm convinced they are not completing work on purpose to drum up more business. When I have called to speak to managers, GMs, owner I have gotten no where, I'm sure my messages were never received.
My word of caution to you is DO NOT TRUST GENE'S!! Double and triple check anything they claim they have done and DO NOT let them push you around just because they are the only Chrysler, Dodge, Jeep and Ram dealership here.
This report was posted on Ripoff Report on 01/25/2018 09:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/genes-chrysler-dodge-jeep-ram/fairbanks-alaska-99701/genes-chrysler-dodge-jeep-ram-incompetent-except-in-scamming-customers-fairbanks-alaska-1425349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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