Report: #1472002

Complaint Review: Genuine parts giant - South El Monte CA

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Ripoff Report is Xcentric Ventures

Submitted: Tue, January 22, 2019
Updated: Tue, January 22, 2019
Reported By: Greg — SC United States

Author Confirmed

Why?

Genuine parts giant 2500 Troy Ave South El Monte, CA United States

Phone: 626-636-8815
Web: fordpartsgiant.com
Category: Auto Parts

Genuine parts giant Ford Parts Giant Genuine Parts Giant sent incorrect part and refuses to exchange it South El Monte CA

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Genuine parts giant - Ford Parts Giant Sent me the incorrect part & when I called for customer service, was told I needed to go through the website and find the correct part and get an rma# for incorrect part. Issue is they want a 20% restock fee and I have to pay to ship it back and then maybe I will get a credit if they approve the part in it's original packaging!

I tried several times to speak to customer service and contact them through their website but did not get a response. Buyer beware, it would be worth it to pay a little more from a dealer knowing you can exchange it if needed and receive customer service. Genuine Parts Giant has zero customer service. They only want your money.

Genuine Parts Giant - South El Monte CA

This report was posted on Ripoff Report on 01/22/2019 05:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/genuine-parts-giant/south-el-monte-ca-91733/genuine-parts-giant-ford-parts-giant-genuine-parts-giant-sent-incorrect-part-and-refuses-1472002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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