• Report: #1026419
Complaint Review:


  • Submitted: Sun, March 10, 2013
  • Updated: Sun, March 10, 2013

  • Reported By: Marilyn — Casa Grande Arizona United States of America
300 Returns Road Wallingford, Connecticut United States of America

GetGripGo unknown Plea to cancel my order when I learned they hit my bank for $76 was answered by recording..no Humans? I was told first order was $14.95 and second was 30% off. No so. Total charged was $76.60. No Wallingford, Connecticut

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I was thrilled to find a way to keep our Life Alert device in place, in the car where we could see it, and  reach it in an emergency.  I ordered one (and one free) for $14.95.  If I ordered a second, it would be 30 percent off, which would be roughly $5.00 off = $10.00, total around $25.00, so I ordered the second.

The next day or so I went online to my bank account and they had hit it for $76.00.  I called GripGo and only got the recording.  At each break (my address, etc) I would say my name and "Cancel My Order."  I never talked to a person.

I wrote them a letter, and to date have not received a response.  Shipping and Handling can't be a factor because it is advertised "free" online. I am 75 years old and husband is 80, and on Social Security.  I feel like this is a real rip off and I also feel helpless to find an effective way to let my situation be known.
Thank you.

Marilyn C.

This report was posted on Ripoff Report on 03/10/2013 07:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/getgripgo/wallingford-connecticut-06493/getgripgo-unknown-plea-to-cancel-my-order-when-i-learned-they-hit-my-bank-for-76-was-answ-1026419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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