Report: #17119

Complaint Review: GGW/MRA Video

  • Submitted: Tue, March 19, 2002
  • Updated: Thu, March 21, 2002
  • Reported By:
  • GGW/MRA Video
    Sylmar, California

GGW/MRA Video Unauthorized Credit Card Charge deceptive company Sylmar California

*Consumer Suggestion: How they can get away with it....

Show customers why they should trust your business over your competitors...

I ordered online, only the first Special T.V. Offer at $14.95. Thereafter, my credit card was then charged an additional and unauthorized $24.98 for another video! I called GGW Video and "William" said that an automatic continuation disclosure is at "" in the red box. It is not!

It reads(copied and pasted):
Place your order through phone at 1-800-896-0368
Orders Only! Operators cannot answer customer service questions.
To reach Customer Service, please call (323) 965-8710
Place your order on-line via our secure form.
Your Credit Card will be billed by MRA Video.

WARNING: Contains nudity and sexual situations.
Parental discretion is strongly advised.

"William" said he cannot remove the charge but did(we will see)after I offered to send the link and a copy of the web page to the Attorney General!

Thats not all: Ironically(?), dated the same day as the order, my credit card was charged $29.95 and then another $29.95. Someone at an email address(I know what it is) ordered a pornsite on my card using my address! (The company was very cooperative and promtly credited the charges.) Could it be that is not a very secure site or that they have a very corrupt employee? I cancelled my credit card and would like to pursue prosecution of the fraudulant party(s) responsible. Any ideas?

Denver, Colorado
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/19/2002 12:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Suggestion

How they can get away with it....

AUTHOR: Kata - ()

Go to the home page of ggw, and if you klick on the "Special TV offer" on the RIGHT side you will get a DIFFERENT order page with the warning:

30-day money back garantee if not completely statisfied
Additional titles $19.99 + $4.99 ....

So they are right, there is a warning but NOT if you use the "Order Now" link on the left side.
(I assume most of the people use this, that is why they do not see the warning.)

This is one of the dirtiest trick I ever seen...

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.