Giant Discount Appliances Deceptive sales practices - once you buy it, you're on your own. Austin Texas

In just about all of their advertising, Giant Appliances states that all of their appliances come with a warranty. This is something I was very adamant about since they sell scratch and dent appliances. The salesperson was either new or just extremely unknowledgeable about anything, so I had him confirm several times that the refrigerator, washer, and dishwasher I was buying came with a warranty.

In all I spent about around 2 grand. To make a long story short, the dishwasher broke down about 5 months later and ended up overflowing and flooding our entire kitchen and a living room area. I called Giant Appliances immediately, and they told me that since the dishwasher was warrantied by the manufacturer (GE), that I'd have to go through them. The lady on the phone seemed rather a little annoyed and couldn't even give me a phone number to call. She said to just look it up online!

I called GE warranty service and gave them the model and serial number and they told me that my dishwasher is not under warranty! I called Giant back, and they told be they were extremely busy and would call me right back. A few days pass by, and no one calls back. So I called again. They tell me that they will take care of everything, but they can't reimburse me for costs I incurred for dealing with the flooding due to the dishwasher. They offered me to exchange the dishwasher for another one that is of the same or equal value. When the delivery driver came with a new dishwasher, he wasn't able to uninstall the broken dishwasher so he said he'll have to schedule another time with a technician who can.

Another week passed by before they come out. I wasn't home when they did the swap, but when I get home, I found out that the dishwasher is a completely different model and doesn't have the timer function, like the original one. When I called Giant about this, they told me that the new one is a much better model with a much higher price tag, and that they actually did me a favor by giving me that newer model.

I am done dealing with this sleazy company. They will do anything to get you to buy when you're there, especially if you are looking to a buy several large appliances. But beware if something goes wrong, they'll completely screw you over.

Anonymous
Austin, Texas
U.S.A.