Report: #961761

Complaint Review:

  • Submitted: Mon, October 29, 2012
  • Updated: Mon, October 29, 2012
  • Reported By: Deliver_What_You_Promise — California United States of America
    1235 Indiana Ct.
    United States of America Gift box roses in Redlands, California I never had the chance to experience their so called "best deal in town", I ordered on-line and selected a Sunday delivery ,you would figure that if they do not deliver Sundays, it would have told me redlands, California, Internet

Show customers why they should trust your business over your competitors...

I called to order rose roses for my 6 yr anniversary, I scheduled a Sunday delivery to my wifes work. Sunday came and my wife was about to leave home after her shift and NO ROSES, NO PHONE CALL to let me know, hey we dont deliver Sundays. You would figure that if I chose Sunday on their little calendar, it would give me a BIG message saying "NO SUNDAY DELIVERIES", right?

Internet site does not cleary state NO SUNDAYS, if it does they do not make it obvious.
I talked to the owner on Sunday who said NO SUNDAYS, blah blah blah.
I asked him to deliver first thing Monday, he said no problem we will even make it a nice one for you.

This was for my 6 year anniversary so I had to purchase 2 dozen roses at Conroys Flowers (beautiful Roses, 2 doz for $25), so much easier than dealing with these people. I was expecting the original box of roses to be delivered on Monday as promised by the owner (per our conversation, I said please deliver Monday at my wifes work, if she DOES NOT WORK, I WILL CALL YOU TO LET YOU KNOW. Meaning, if he did not receive a call from he was supposed to deliver as promised!

Well sure enough, even after a call on Sunday and a promise by the owner to deliver, they still dropped the ball. I dont know if they just dont care, our they have the worlds worst customer service.

They did refund my money fairly quickly and offered a free dozen roses at a later time, but WHY would I reccomend or ask for another free dozen if they could not deliver the 1st order. I WOULD NOT RECCOMEND THIS TO ANYONE - UNLESS YOU LIVE CLOSE REDLANDS, DONT RISK IT USE xxxxxxxx.COM (((REDACTED)))
  sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/29/2012 05:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.