Complaint Review: Glastonbury vet
Glastonbury vet nightmare in glastonbury Glastonbury , Connecticut
Well, one day I called them, because one of the cats needed attention. I was told to bring them in.I called a half an hour later to ask for a second one and was told no problem. So I did. 10 miles and 2 hysterical cats later,I showed up and was informed that I was cut off. No reason given. I am told "we don't do free work anymore". I had an open account and payed on time without issue- never missing. Did I mention this was done for an audience? I had no money with me, so home go the cats.
I call for the records, and am told they will not send them unless I pay .55 cents a page.Not a pleasent phone call. Then the Glastonbury PD call me, to make sure I understand that I am not to goto Glastonbury vet or contact them. They took my basic information. Now I have a record, and no clue exactly what I did to deserve this. I then got part of the records.
What made this interesting is that Robin, marked on one cats file a note to see the others. On the others she put that I had a problem with paying for the days visit. She fails to mention that I had an open account in good standing and that I had no clue I was cut off until after I arrived. She put just enough to make sure that I would have a problem with any vet I presented the records to, basically making them worthless. But it gets better. I payed as scheduled the payment due 10/12. I got a collection letter dated 11/1/12 looking for the balance on the account. Today is 11/29 and I have a letter dated 11/27 from an atty looking for the the money.
Suggestions- 1) Robin needs to bend over and let the stick drop out, and 2) They need to take a hard look at their empty waiting room and wonder why? IT's spelled R*O*B*I*N. 3) And an apology goes a long way, as well as an explaination explaining why an account in good standing is suddenly dropped, and why exactly I was made to drive cats 10 miles and not being told about billing issues until after I arrived. Loaded hint: I am sorry you feel that way is not an apology.Stay away- tactics like this suggest a company with alot of red ink on their books. Not long term relationship material.
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This report was posted on Ripoff Report on 11/29/2012 04:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/glastonbury-vet/glastonbury-connecticut-/glastonbury-vet-nightmare-in-glastonbury-glastonbury-connecticut-975735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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