• Report: #63879
Complaint Review:

Glory Ridge Shih Tzus By Karen DeAngelo

  • Submitted: Wed, July 16, 2003
  • Updated: Tue, October 19, 2010

  • Reported By:Oak Park Michigan
Glory Ridge Shih Tzus By Karen DeAngelo
Richmond, Missouri U.S.A.

Glory Ridge Shih Tzus By Karen DeAngelo ripoff victimized many consumers Richmond Missouri

*REBUTTAL Owner of company: Calling Prefered

*Consumer Comment: Why the secrecy & refusal to answer legitimate questions?

*Consumer Comment: Avoid this breeder

*Consumer Comment: The puppy died

*Consumer Suggestion: Breeder Wars

*Consumer Comment: Upon arrival...

*Consumer Comment: I have seen Karen's dogs

*Consumer Comment: I have seen Karen's dogs

*Consumer Comment: Good dealings with Glory Ridge

*Consumer Comment: You are such a LIAR and a SNEAK!


*Consumer Comment: karen I mean "shannon"

*REBUTTAL Individual responds: Comments Appreciated

*Consumer Suggestion: Chances we take

*Consumer Suggestion: State of Ohio

*Consumer Comment: crazy breeder

*Consumer Comment: Karen claims to be a good Christian woman look what she wrote to me

*Consumer Suggestion: Read all contracts & guarantees carefully

*Consumer Suggestion: Glory

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I bought a puppy From Karen DeAngelo it died and now she refuses to answer my email

Can you help me please. I loved my puppy and I cant afford another puppy I spent all my allowence

She wont give me my money back and wont talk to me on the phone.

When I did talk to her one time she told me that I must of abused my puppy.

Oak Park, Michigan

This report was posted on Ripoff Report on 07/16/2003 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/glory-ridge-shih-tzus-by-karen-deangelo/richmond-missouri-64085/glory-ridge-shih-tzus-by-karen-deangelo-ripoff-victimized-many-consumers-richmond-missour-63879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Calling Prefered

AUTHOR: Glory Ridge Shih Tzu - (USA)

I prefer people I sell my dogs to, or potential customers CALL ME so I can decide if I WANT to sell a pup to them. 
I gaurantee LIFE TIME advice for the puppy you get from me.  I NEVER sold to a "Harry" and this is a lie and slander. 
"Harry" is a FAKE.  CALL me and I will gladly give you REAL references.  God Bless, Karen

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#2 Consumer Comment

Why the secrecy & refusal to answer legitimate questions?

AUTHOR: Carrie L. - (USA)

  I believe the complaints because, on this breeder's Facebook page, she deletes any questions about her breeding practices and ALSO states that she will NOT answer any questions on FB!

  I noticed she also refused to be interviewed by a reporter.  Usually people who are operating within ethical guidelines are not afraid of their business being open to inspection and they do not feel the need to censure legitimate questions.

  Right now, she has this on her FB page:

  "I have a yr old deep solid red shih-tzu male for sale. In tact. AKC. Miocrochipped. Inquire to gloryridge2003@yahoo.com for details. Ii WILL NOT answer questions on FB."

  So she is selling intact dogs now, she's also mixing shih tzus with other breeds, which she talks about on Glory Ridge's FB page - she mixed a shih tzu with a chihuahua!

  I would run, run, run............!

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#3 Consumer Comment

Avoid this breeder

AUTHOR: Bailey - (U.S.A.)

I had similar problems with her. My neighbor and I have a total of 4 dogs from Karen. 1 has hip dyplasia which Karen refunded her money as the dog needed to have surgery. I ended buying a dog from Karen as well. My dog ended up having surgery for dystechia. My neighbors dog, my dogs step sister has the exact same eye problem and needed surgery as well. The surgery, for one eye, cost 1,400 dollars. She claims her dogs have no genetic problems, which is a lie. The eye surgeon, having more experience then i have been alive informed me that this is genetic and most likely the parents have it as well.
When I contacted Karen to inform her of my dog's problems I was rudely shouted at and she told me that she was not selling as many dogs and that she had to go back to work. After she said that the phone was slammed down on me. She took her money back gurantee off her website, which leads me to believe that she knows her dogs have problems. Her dogs should be taken away from her as she is doing an injustice to her animals and the customers who buy them.
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#4 Consumer Comment

The puppy died

AUTHOR: Lilcharlie1 - (U.S.A.)

I fell in love with a puppy on Karen's website and emailed her about it. I filled out an adoption application from the website and called her. We spoke briefly and she told me I would need to send her check for $250.00 as a deposit. I did, and the next day she had written "SOLD to S--- K-----" under the photo of the puppy. Since the puppy was only a few weeks old, I would visit her website daily to see updated pictures of my baby until the day came that he was old enough to be sent to me.

One day, suddenly, his picture was taken down. I waited for a few days thinking that she was updating the website. I finally called about 2-3 days later, and Karen simply said "Oh, he died." I was speechless. According to her, the dog food she was using "had gone bad," and the mother of the litter, Isabella, had rolled over the babies, crushing a few of them. The amazing thing, is that had I not called her, when would she have called me to let me know what happened? I was devastated. I thought it was very odd how uncaring she sounded when she told me the puppy had died. I told her I was not interested in another dog from her and she said that she would "destroy the check" I had sent.

Now, I have never met her or seen her kennel. It's possible that she runs a a great kennel and this was just an unfortunate incident that happens from time to time in her profession. I am relaying the events as they played out. According to her, she has been running this kennel since 1986, so I'm sure that there are many satisfied customers. I simply cannot get over the fact that she did call me herself to let me know of the puppy's death, AND that she sounded as if she could not be bothered about what had happened. If you are thinking of buying a puppy from ANY breeder on the internet, PLEASE do your research.
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#5 Consumer Suggestion

Breeder Wars

AUTHOR: Rachel - (U.S.A.)

I have been involved in the breeding world for several years now and know by reputation the woman mentioned in this thread. I've never dealt with them personally, seen, or bought their dogs.
I just feel I need to say a couple of things.
First of all - it's unfortunate but breeder wars are a big part of this business. I don't know why but it's tainted by dishonest people who lie and cheat others. Many breeders refuse to help others and often try hard to wreck another's reputation. NOT ALL are this way. Many are honest and supportive of each other and their customers - you just have to find the right ones.
For those of you who don't know about breeding - your comments on what a breeder should and shouldn't be really aren't relevant. It's nice to say that it's not about money in any way, but in some ways it has to be. It COSTS money to buy quality breeding stock with all the conformation, personality, and health you want to produce. It costs money to perform genetic screening. It costs money to feed quality food and to provide health care and everything it takes to raise healthy dogs and puppies. Not to mention the sheer amount of time that raising a litter and caring for your adult dogs takes. Believe me if you haven't raised a litter you have NO idea!

Unfortunately hypoglycemia is something that CAN easily happen to a puppy - and can happen during shipment. Even the BEST breeders can loose a puppy to hypoglycemia. This is when the pups blood sugar drops and it becomes lethargic and dehydrated. Pups have a very delicate system ad they can crash and burn quickly. This is why I give my pups nautical the day before and of shipment to help keep my pups blood sugar stabilized. I also educated my buyers and have them take a tube of nutrical with them and give it to the pup upon arrival. I let them know of signs and symptoms to watch for.

Most breeder's contracts, including my own, only cover genetic problems that are found within the first year or two.

Genetic problems are the only thing we can take responsibility of when the pup is in someone elses care.

Even with everything that is done to prevent producing a dog with health problems - they are living things - and all living things CAN develop problems at some point.

There is, however, something to be said for compassion. I have had one puppy die in my years of breeding after sending a puppy home. It sounded very much like it had eaten something toxic and died. The customers vet had no idea what caused it and the customer did not have an autopsy or provide a medical report as per my contract. However, I felt very much for the child who's dog died and this time chose to replace the puppy. I could have refused as the contract wasn't followed - but you have to think about the customer and how you would want to be treated in the circumstance. Does this mean a breeder should do this in all situations - no the puppy is the responsibility of the owner once it leaves the breeder's care. BUT a breeder should educate the customer on how to avoid common problems as many dog owners are completely unaware of the things we breeders see and hear of all the time.

I would say take what information you get here with a grain of salt. Some, I'm sure is a true account, were as some is probably exaggerated or flat out untrue. Read over the breeders websites. Read the contract and make sure you can live with those terms if something happened. Ask for references. Whatever you have to do to make you feel comfortable - because whether these breeders listed here are honest or not - there are some out there that ARE NOT honest and will hurt you if given the chance!
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#6 Consumer Comment

Upon arrival...

AUTHOR: Glynda - (U.S.A.)

I purchased a puppy from Glory Ridge in 2003. Unlike one account above, she arrived clean and looking as beautiful as a pup can look having just experienced the first day away from everything she had ever known and a scary airplane ride!

On the other hand, my puppy was diagnosed with multiple congenital problems.

I was promised an additional puppy but each puppy Karen agreed to send me was, just before shipping, then said to have problems...one with his leg, the other with her knees. She then put these puppies back up for sale on her web site.

In the end, Karen DeAngelo failed to keep her word to me even though a slogan on her website read "Our word is our bond."

I'm sorry for all of us, and our pups, who have suffered due to this breeder.
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#7 Consumer Comment

I have seen Karen's dogs

AUTHOR: Jessica - (U.S.A.)

I have not purchased a dog from Karen as of yet, BUT I have seen puppies that others have purchased from her. All have been happy, healthy, and beautiful. I am a breeder, and sometimes puppies die. It is a sad and HARD part of the business, but many times NO ONE is to blame.

If you are not able to fiancially afford to buy a dog of this caliber, then you can not afford the care. Things happen. If this was some terrible genetic disease, then yes, she would refund your puppy with $$ or another puppy. I would also like to hear from the OP what the puppy died from (a vet's report).

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#8 Consumer Comment

I have seen Karen's dogs

AUTHOR: Jessica - (U.S.A.)

I have not purchased a dog from Karen as of yet, BUT I have seen puppies that others have purchased from her. All have been happy, healthy, and beautiful. I am a breeder, and sometimes puppies die. It is a sad and HARD part of the business, but many times NO ONE is to blame.

If you are not able to fiancially afford to buy a dog of this caliber, then you can not afford the care. Things happen. If this was some terrible genetic disease, then yes, she would refund your puppy with $$ or another puppy. I would also like to hear from the OP what the puppy died from (a vet's report).

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#9 Consumer Comment

Good dealings with Glory Ridge

AUTHOR: J - (U.S.A.)

I have had personal dealings with Karen. I have never been more satisfied with a pet. It was very socialized, and very clean when I received her from the airport. She was very alert, and I took her to the vet immediately. He said she was in very good health. She is almost three years old now (October) and I am happy to say she is still in good health. I might add that she is beautiful and a good quality shitzu.

I would like to see these two ladies stop what they are doing. They are accomplishing nothing but bashing each other. If I remember correctly it wasn't Karen that started this, but Sherry. She bashed and bashed Karen. Karen said nothing for what seems like forever, until she just got tired of it and finally did something. It is getting very tiresome watching them fight. But Sherry is the instigator initially. Both of you, just please stop.
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#10 Consumer Comment

You are such a LIAR and a SNEAK!

AUTHOR: Alicia - (U.S.A.)

You are NOT telling the truth! Sherry Andrews HOW do you SLEEP at night? NO ONE hardly comes to RIP OFF report except for you!

I have a dog from Karen and she smelled FABULOUS and is VERY HEALTHY! Her dogs are also very very BEAUTIFUL SHERSHITZUS dogs look like crap! Just like her lmaoooo so MOVE ON AND get a LIFE!! Glory Ridge dogs CAN'T be beat!

Your dogs look terrible there color is off are you a REAL breeder? I think NOT! So sad you sure have ALOT of time on your hands to take care of SOOO MANY MUTTS!
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#11 Consumer Comment


AUTHOR: Annie - (U.S.A.)

I purchased a puppy from this puppy mill also.
When I picked up my puppy from the airport last May, my puppy was not only was filthy, but the odor was horrible. I uderstand that accidents can happen during a flight, but this was not from my puppy going potty, but this pup had filthy eyes, and a horrible odor from his ears.
I got my puppy on a Monday, and originally had a vet appointment for Wednesday. I took my puppy home and cleaned him up, but he acted funny, not like a normal puppy. Karen told me to call her if the puppy had a runny nose or seemed lethargic, so I did. She did not return my calls or emails. By late Monday night, my pup was limp, and lifeless. Tuesday morning when I took pup to the vet, he was almost totally lifeless and I was a mess with no sleep hoping and praying my puppy would be ok. Unfortunately I live in a farming area, and had no where to take puppy that night so I had to wait til morning. When the vet took the pup, he said he would do all he could. I left my puppy there.
Three hours later my vet called, and the puppy had died. I was crying and did all I could to call Karen. Still, she did not call me back.
In the meantime, my husband also tried to get Karen by phone or email, and nothing.
My vet is not positive, but signs were my pup died of possible hypoglycemia. I remeber reading on a website about this, but was not warned about the symptoms or what to do.
This was one of the worst times in my life. My husband is very angry too. This was our first shihtzu so you can imagine what we are going through.
We have contacted our attorney on this matter, and will have to go through a legal battle because Karen does not give a darn about my feelings and she does not take care of her puppies. We are very sad, and not only is my puppy dead, but I spent over $1000 and Karen still ignores me. Do not buy from this breeder, it is a puppy mill. She owes me the money, and I do not want another puppy from her. Don't fall for her Christian bull either, GLORYRIDE is the worst puppy mill ever.
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#12 Consumer Comment

karen I mean "shannon"

AUTHOR: George - (U.S.A.)


you have no idea what you are talking about. You must be a complete idiot!!! when someone gets in the profession of dog breeding they must understand the emotion that is involved with this career choice. It is almost like no other career choice. being a breeder should not be about the money. You are providing not only a pet but also a family member. when a breeder provides a pet to a family and something unfortunate happens to the pet the breeder must provide answers to the family as to why this could have happened. not returning emails and calling them abusers is not the right thing to do. Any logical person knows that animals will get sick. The problem is when there are genetic defects the breeder is producing. when a animal dies from a genetic defect the breeder must not only stop breeding those animals but also notify all other families which this breeder has sold animals to with the same bloodline. This is why i say that being a breeder should not be about the money. something tells me this breeder has not notified any other familes because she does not want to honor the 12 month warranty. this breeder is selling some many puppies that i am sure there are some happy familes. she should not pat herself on the back when a family is happy. she should be judge by how she treats families which have suffered grant pain by the the illness of a family member.
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#13 REBUTTAL Individual responds

Comments Appreciated

AUTHOR: Anthony - (U.S.A.)

"Shannon", I appreciate your thoughts. Everyone is entitled to their own opinion. The American Shih-Tzu differs in your opinion. They were prepared to take disciplinary action, but unfortunately Glory Ridge is not a member, as suspected.
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#14 Consumer Suggestion

Chances we take

AUTHOR: Shannon - (U.S.A.)

After reading all of this I do feel sorry for those of you who have purchased a puppy and it has become sick. After all I have a dog that is like my child and I would be devastated if something were to happen to her. However I feel like you are attacking a very honest breeder and putting this all over the web. I think that is is very wrong to be so slandering. When you purchase a puppy you are taking on a responsibility for the dogs entire life. If the puppy is so much to you as a child then it is your duty to take care of the puppy/dog. If you adopted a child that ended up having a genentic defect would you blame the mother of the child or the adoption agency? These things are out of our control. If my dog were to get ill with kidney disease, bad hips, ect. I would not consider the breeder at fault, illness happens and everyone takes this risk with becoming a pet owner. I know that Ms. DeAngelo does her best to produce healthy dogs and when she found out that one of her dogs was producing a kidney defect she immediately contacted the customers of those puppies and had to get rid of the dog with the bad gene. As one of my good friends have one of the puppies. We all have to be responsible consumers and I know there are people out there to take your money, however I think we need to be more focused on real puppy mills and other major animal abuse.
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#15 Consumer Suggestion

State of Ohio

AUTHOR: Missy - (U.S.A.)

If this person is breeding dogs and selling them, report her to the State in which she resides, i'm pretty sure she's not paying sales tax !!! You can also call the Humane Society and have them investigate for animal cruelty.
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#16 Consumer Comment

crazy breeder

AUTHOR: Paula - (U.S.A.)

i had a terrible experience with this breeder. this lady is crazy. my dog died as well from kidney failure. i was upset and she told me i need to get a grip on life. wow, could not believe her attitude. all she wants to talk about is her "mentally retarded" (her words) daughter. she uses her website to promote herself. she wants people to think she is this wonderful christian woman. do not believe her. she uses these dogs for income and nothing more. her dogs are not dna tested for genetic defects. there is a good chance you will be disappointed if you buy a dog from her. trust me please. this lady needs to be put out of business.
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#17 Consumer Comment

Karen claims to be a good Christian woman look what she wrote to me

AUTHOR: Donna - (U.S.A.)

Just thought you all should know about this nasty letter Karen sent to me. I never responded to it, because it just shows me how unstable, unchristian and just plain hateful that she is. I did respond to other letters from her to defend myself against her lies and alligations. She is attaching me because when she offered to sell me an AKC registered puppy, I kept hearing all of these bad things about her so I refused her offer. Then she found out that I Investigated her for 2 people and found proof on her that she was (spoofing)peoples e-mail address books. I also have proof that she has done what she is doing to me, to atleast one other person. Harrasment and slander and e-mail address gathering from others address books.

From Karen DeAngelo to me:

I have many more e-mails from this mental case. If YOU ALL want to befriend her, DO IT and SUFFER the consequences. SHE IS
a SNOOP into anyone's business for POWER. This is AMERICA and if YOU want to let her CONTROL YOU with this over your heads, go ahead, but she will turn like a cobra and strike you first time you cross her.

I am NOT backing down to this mental terrorist. I NEVER hacked anyone's cpu. I am a unpracticing licensed nurse and NEVER took drugs. My income is fabulous and I don't HAVE to nurse or cheat for business to make money. Bring your "proof" on you lying creep! YOU CAN'T, so SHUT YOUR FAT MOUTH and PRODUCE or go hide in your HOLE like Saddam Hussien. You try to KILL people with your threats of background searches. SO WHAT? I have NOTHING TO hide. You are a devil like Sanbalat in Nehemiah...hurling worthless insults and threats. Well, MY GOD will reign and I wish I could take a WHIP to YOU like Jesus did in the temple. YOU DEFILE ME so bad I want to THROW UP. You will end up committing suicide (yea, I worked in a mental hospital and SAW YOUR KIND in a straight jacket) if you don't STOP and try to get your life right with GOD. I will NO LONGER accept your e-mails, NO longer go to your pathetic slander site and NO longer take your loud mouth cussing threatening phone calls. BUT I PROMISE YOU THIS, I WILL TELL EVRY BREEDER I KNOW AND CAN FIND ABOUT YOUR EVIL SCEMES OF POWER.

Now go do what you will, but as for me I END THIS HERE.
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#18 Consumer Suggestion

Read all contracts & guarantees carefully

AUTHOR: Elizabeth - (U.S.A.)

So sorry to read of your problems with this breeder. Tragedies like the death of a puppy can't be completely avoided (luck of the draw) but issues of who is responsible, whether a refund or replacement will be given, and what you must do to qualify for such should be covered in the written contract or guarantee. Glory Ridge has a written guarantee on their website, the criteria for replacement are quite strict. Advice to all: read all this material carefully & don't rush into a purchase!

Unless you are very well-educated about the breed and know exactly what you want (in the guarantee and in specific health and other testing), rescue is just as good a choice and much more economical. If the OP is still wanting a Shih-Tsu I suggest he check www.petfinder.com and http://www.shihtzurescue.us/ Dogs from good rescues aren't free but are significantly less than the $800 or so Glory Ridge was advertising last I looked.
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#19 Consumer Suggestion


AUTHOR: Athol - (U.S.A.)

Sounds to me like you should hire an attorney.Usually those who rip off one person will rip of another
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