Report: #1385407

Complaint Review: GoBank

  • Submitted: Thu, July 13, 2017
  • Updated: Thu, July 13, 2017
  • Reported By: AnonymousVegasGal84 — LAS VEGAS Nevada USA
  • GoBank

    , California
    USA

GoBank Greendot Corporation Refuses to help me get my money back Pasadena California

*Consumer Comment: Ain't too bright..

*Consumer Comment: Bank Not at Fault

Show customers why they should trust your business over your competitors...

I bought a gown back in February from a company called Dressilyme. I paid to have it customized and it was not customized, in fact, it was damaged as well once I received it.

I contacted the company and they refused to reimburse so I went through GoBank as the dress never came through as purchased. I purchased it to be sized to me and certainly not damaged.

I paid $158.60 but GoBank claims they are not able to refund me merchant purchases. Funny as they have before. I've been fighting for my money since February. I want all of my money back.

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This report was posted on Ripoff Report on 07/13/2017 08:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gobank/california/gobank-greendot-corporation-refuses-to-help-me-get-my-money-back-pasadena-california-1385407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Ain't too bright..

AUTHOR: Robert - (USA)

So even though this is a company you don't know where they are located, you don't know if they will be in business tommorow, and basically don't trust them at all.  You decided it was a GOOD idea to give them some of your money, where I guess you just "hope" that they stay around long enough to approve the purchase.....right?

Why didn't you just use your debit card from your REGULAR bank account?  Or let me guess you don't trust banks either.

The fact is that there are FEDERAL banking laws that require companies to obtain identifying information on anyone who may have money with them.  The "Pre-Paid" card are a huge source of fraudulent transactions and scams.  Now I am not saying you are a scammer, but when you use ANY Pre-Paid card you are going to be treated the same as the scammers because the bank has no way to guarantee you aren't.  SO again you want a little more trust...go to a REAL bank that you can actually talk to a human in person if anything goes wrong.

In addition just something to think about.  Without you registering with proof ANYONE can call up, say they are you, and take what ever money is on the card.  

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#2 Consumer Comment

Bank Not at Fault

AUTHOR: Jim - (USA)

Green Dot is a lot of things, but at fault on this is not one of them.  I understand what you're trying to do - you're trying to get the bank to give you what the merchant won't, but banks don't work that way.  The bank is only the intermediary - they disburse funds to the merchant based on your approval.  In a refund situation, the bank won't act unless the merchant agrees to refund $$ to you, and from what you said - the merchant won't agree to a refund, so no refund.  Whatever the bank did in the past is irrelevant because they can simply make a decision to waive and refund $$ as a show of goodwill, which they don't have to do twice. 

 

If you paid by CC, you'd obviously have more leverage against the merchant since the CC company can and will credit you back (and charge the merchant) until you're satisfied.  If you simply used a Green Dot card to pay the merchant, you have no leverage, which is why the merchant won't work with you.  I would think your only real recourse against the merchant would be in small claims court - you can sue them for the cost not only for that dress, but probably any additional cost you have to incur to get the equivalent dress, assuming the cost to sue them is worth the time.  It might get them to work with you to satisfy you for the dress??  Best of luck to you.

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