• Report: #816352
Complaint Review:

Going Bonkers Magazine

  • Submitted: Sat, December 31, 2011
  • Updated: Sat, December 31, 2011

  • Reported By: Veryconcerned — marion Indiana United States of America
Going Bonkers Magazine
po box 6190 katy, Texas United States of America

Going Bonkers Magazine Did not refund money after only sending 3/6 magazines katy, Texas

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I subscribed to Going Bonkers Magazine in july 2011 via a digital subscription. They had only sent me the digital magazine once and claim they have three times. When I inquired about not receiving the other magazines they claimed that I did not subscribe digitally. I saved every email from them where they thanked me for my digital subscription. It took me a while to get a response about getting 2 magazines mailed to me. After getting the magazines mailed finally, they failed to send the other 3 as promised via postal mail. After a refund request, they promised that I would be getting a refund and it would take up to 30 days, that was in September 2011, here it is December 31, 2011 and I have still yet to receive my refund. Below is the email and every time I email about the inquiry of getting my promised refund, I get no response as usual. I have even went to my main post office and put a tracer on it, they state that there has been no mail from their address, no one has even cashed any check from their company in the state of Indiana. I will not be doing business with them ever again.

From: "GoingbonkersUSA@aol.com" <GoingbonkersUSA@aol.com>
To: ___________
Sent: Tuesday, August 9, 2011 2:46 PM
Subject: Re: Your Going Bonkers PDF Subscription

Hi Angela, Sorry it took me so long to reply as we were closed last week for summer vacation.  You paid $15.95 for 6 digital issues.  You've received 2 paper issues and I personally sent you 3 digital issues. However, upon your request, we closed your account on 7/12/11 and prorated the amount based on the only the 3 issues you said you received.  On 7/27/11 I officially put in a refund for you of $7.97.  It is being mailed to the below address, and takes up to 30 days to process, but most arrive sooner. Address being mailed to: A________ Best to you!

JennyCustomer Service   In a message dated 7/20/2011 9:07:19 PM Eastern Daylight Time, ________ writes:Do you know when i could get reimbursed for unmailed issues? i only got 2 magazines and 1 electronic

This report was posted on Ripoff Report on 12/31/2011 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/going-bonkers-magazine/katy-texas-/going-bonkers-magazine-did-not-refund-money-after-only-sending-36-magazines-katy-texas-816352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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