Report: #1111583

Complaint Review: Gorell Windows & Doors, LLC

  • Submitted: Mon, December 30, 2013
  • Updated: Mon, December 30, 2013
  • Reported By: Jacinta — Albany New York
  • Gorell Windows & Doors, LLC
    1380 Wayne Ave
    Indiana, Pennsylvania
    USA

Gorell Windows & Doors, LLC Failed to honor lifetime warranty of there poorly manufactured windows leaving us with 10 spotted panes without recourse. Indiana Pennsylvania

Show customers why they should trust your business over your competitors...

We paid $10,000 to Huff & Puff in 2007 to install 13 double hung TMill Gorell windows.  Within a year or two, the windows started to become spotted with condensation in-between the insulated layers.  We had one window replaced free of charge in 2011.  However, when we called in 2013 to report that 10 additional panes were spotted and needed to be replaced, we were informed that Gorell had gone into "Receiving" so the Lifetime Warranty was no longer valid.  Apparently, a "new" company called Soft-Lite Gorell bought the assets but not the liabilities.  The new company will now replace the damaged windows with the same windows inherited from the original company at a cost to the customer of $116 per pane.

 

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/30/2013 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gorell-windows-doors-llc/indiana-pennsylvania/gorell-windows-doors-llc-failed-to-honor-lifetime-warranty-of-there-poorly-manufacture-1111583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.