Complaint Review: gourmetcookingonline - Vista California
- gourmetcookingonline PO Box 1952 Vista Ca. Vista, California USA
- Phone: 1888-240-4628
- Web: KItchenadvance.com.
- Category: Kitchens
gourmetcookingonline kitchenadvance.com Sent items without invoicing, total of $366.64. Advertised prices were $24 Vista California
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I responded to an ad in a respected magazine that I have received for many years. "Introductory " pricing or something similar--Each item was 1 or 2 dollars, plus shipping and handling. They wanted a completed survery to fill out the order. I paid by MasterCard. I received a confirmation of order , and number, but no invoice with billing totals, or billing breakdown. I had no idea of how much they were charging me. I had to call them twice and read them the Riot Act , and they finally sent me an itemized invoice, for $366.64 4 days later. They charged over $70 to my card. I called them to complain, and they said to mail the packages back, with a tracking number. I asked them to remove my name, address, and billing info from their system, which they said they would. I called MasterCard to report the same info. I received a $70 credit from my Credit Card company, so thought the issue was finished. I mailed the packages back, unopended. I have now have been billed twice, once in June and once in July , for over $140 each time. Upon speaking with them today, they said they have not recceived my package, and are billing me for the merchandise. They want a tracking verification from the USPO that the package was delivered to them. That was in May!! They said the issue will be investigated, and to call back in 7-10 days. This group is a scam, and are putting me off time and time again. I will report back in 7-10 days, but I know the answer (cynical me)--"They didn't receive the package, sorry your fault." Do not purchase anything from this company without a written invoice and full details.
This report was posted on Ripoff Report on 08/06/2013 09:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gourmetcookingonline/vista-california-92085/gourmetcookingonline-kitchenadvancecom-sent-items-without-invoicing-total-of-36664-1073714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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