Report: #1390127

Complaint Review: Grand Rapids Truck Center

  • Submitted: Thu, August 03, 2017
  • Updated: Thu, August 03, 2017
  • Reported By: Pat Roksandich — Follansbee West Virginia USA
  • Grand Rapids Truck Center
    7405 Expressway Drive SW
    Grand Rapids, Michigan

Grand Rapids Truck Center semi truck was sold with bad engine,transmission,front rearend Grand Rapids Michigan

*REBUTTAL Owner of company: customer purchased warranty for this truck.

Show customers why they should trust your business over your competitors...

I purchased a 2010 Peterbilt 386 at Grand Rapids Truck Center on Jan 2,2017, as of Aug 3,2017 I put 12,800 miles on this truck.  Transmission and front rear end replaced June 2017, now my engine needs a complete overhaul.  After talking to the owner of this truck he told Grand Rapids Truck Center that it needed an engine overhaul before being sold. The only thing that was done with the truck was being cleaned and shined up. None of this information was given to me prior to purchasing my truck from Grand Rapids Truck Center.

As a future buyer looking to purchase a semi truck, I recommend staying away from dealing with Grand Rapids Truck Center. The only way I would purchase a truck through Grand Rapids Truck Center is with a dyno report and oil samples.

Thank you for you time.

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This report was posted on Ripoff Report on 08/03/2017 09:01 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

customer purchased warranty for this truck.

AUTHOR: josh - (USA)

grand rapids truck center did sell mr. roksandich a used 2010 peterbilt 386 with 846,000 miles on it about 8 months ago. mr. roksandich did purchase a warranty for the truck through premium 2000 plus which is a nationwide parts and labor warranty. we did sell the truck on consignment for a customer. the customer that we were selling the truck for never stated that the truck needed an overhaul and if so we would have never sold it on our lot knowing that. most engine and trans in trucks today only last 700k to 1 million miles before they need to be rebuilt or replaced. used trucks have moving parts that can go bad at anytime that nobody can predict when it will happen. the problems mr. roksandich had with the truck he purchased were covered under warranty by premium 2000 plus and paid on 07/13/2017. all used trucks are sold "as is where is" its up to the customer to purchase a warranty and mr. roksandich did purchase the warranty and the problem were covered and paid!! grand rapids truck center is in no way looking to scam customers, we sell hundreds for trucks a year. once in a while trucks do have problems but in this case he had a warranty!!

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