Complaint Review: Grand Sunset Princess - Riviera Maya Princess Resort - Cancun Mexico
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- Grand Sunset Princess - Riviera Maya Princess Resort Riviera Maya Mexico Cancun, Mexico Mexico
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- Category: Resorts
Grand Sunset Princess, Riviera Maya Princess Resort Mexico Grand Sunset Riviera Maya Princess Discussed! Very discussed! Stay away! Cancun Mexico
*Consumer Comment: they made changes
*Consumer Suggestion: Don't go to a brand new resort in Mexico
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The hotel is not ready completely
Here are our experiences:
1.The stuff is not trained at all and just few speak English.
2. No air conditioning in the many rooms. We were relocated 3 times.
3. No water in some rooms.
4. Mosquitoes everywhere.
5. Rooms are not serviced sometimes. (Bring your spare towels)
6. TV satellite sometimes does not work.
6. Resort is for 1000 people we were there when it was occupied with 300. It will be like a Zoo when they fill it to full capacity. They cant handle 1/3 of it. You will not see the ocean when they full and will be standing in the pool shoulder to shoulder.
7. Only one bar at the beach and expect to wait upto 1 hour for the drink in the line up.
8. The 2 bars at pools are servicing the restaurants at the same time and bartender does not go pool level to you for a long time.
9. The stuff is very rude, when you call service desk and do not do anything about your service calls. THe just forget about you.
10. When you call your representative they just say sorry and blame hotel, When you talk to hotel management they blame on your provider that they told them that they have problems.
Can write more but do not want to waste my time already wasted - money and my family time.
etc. etc, etc
Very disappointed. Thanks Princess Hotels for ruining our vacation
HORROR STORIES
ottawa, Ontario
Canada
This report was posted on Ripoff Report on 01/19/2008 12:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/grand-sunset-princess-riviera-maya-princess-resort/cancun-mexico/grand-sunset-princess-riviera-maya-princess-resort-mexico-grand-sunset-riviera-maya-princ-301479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
they made changes
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Friday, June 13, 2008
We heard that when they first opened they were not ready and had problems.
My family just returned from the Grand Princess Sunset with a group of 32.
We had a wonderful vacation there.
It appears they have corrected most of the items mentioned in the report from the person in Canada and .... zero mosquitoes. Bye the way we met and partied with a lot of Canadians while we there. They seem to enjoy letting loose as much as us Americans.
The only complaints we have are they still have only one bar at the beach and their reservations system for the 'dinner restaurants' is not user friendly at all.
The resort did not seem to be full, but it is huge and deceiving how many people were actually there.
The housekeeping was excellent, the staff very friendly & attentive, the bartenders remembered us & what we were drinking, and the buffets were very good.
#1 Consumer Suggestion
Don't go to a brand new resort in Mexico
AUTHOR: Don - (U.S.A.)
SUBMITTED: Friday, March 21, 2008
Almost everyone who has traveled to Mexico knows that you should never go to a newly opened resort.
Resorts in Mexico usually don't have a soft opening.
They are usually understaffed and it takes a month or so to get the kinks out.
This resort soulds like it will be a very nice one once it gets up and running.
As you had said, the resort was full, and that adds to the service problem.
I'm sure most quests were inticed by their low ( let's try and get the kinks out )rates.
Any good travel agent would have advised you of this.
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