• Report: #134660
Complaint Review:

Grande Communications

  • Submitted: Fri, March 11, 2005
  • Updated: Mon, March 28, 2005

  • Reported By:san antonio Texas
Grande Communications
11603 Crosswinds Dr San Antonio, Texas U.S.A.
  • Phone: 210-320-4600
  • Web:
  • Category: Cable TV

Grande Communications - ERICA LUJAN ripoff claims their cable boxes cannot cause damage to televisions San Antonio Texas

*UPDATE Employee: Vice President & General Manager - customer's new television was replaced

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This company is the worst in handling complaints and technical support!! I purchased a brand new 36" television on march 1, 2005. It worked fine up until I hooked the a new hdtv converter box. After 3 min. my tv turned off and never came back on. The t.v. is powered thru the converter. The t.v. worked fine with the other previous converter.

So I called "customer service and after telling my story to seven different people (louis, juanita, veronica, stacy, more but unable to get names) especially last names. Erica lujan was the only person I could get their last name. She was quite frankly a bit** saying even though the power came from the converter she was 101% sure that the converter was not at fault. Mind you all this was over the phone no one has even inspected the converter for being faulty.

Bottom line they were right and I was wrong it was never their fault. After I hung up, within 10 minutes my cable, phone and internet were turned off with no notice!!


san antonio, Texas
Virgin Islands (U.S.)

This report was posted on Ripoff Report on 03/11/2005 07:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/grande-communications/san-antonio-texas-78233/grande-communications-erica-lujan-ripoff-claims-their-cable-boxes-cannot-cause-damage-to-134660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Vice President & General Manager - customer's new television was replaced

AUTHOR: Michelle - (U.S.A.)

Please note for the record that the customer's new television was replaced by the retailed after it was discovered the new television was defective.

All services for this customer have been restored since the complaint was made and in fact, upgraded from the service level that was in place at the time of the complaint.

Thank you for the opportunity to rebutt the complaint both here and to the BBB.

Michelle Johnson
Grande Communication
San Antonio, TX
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