Grant Search Assistant - Grant Writer Pro RIPOFF PRO SHOULD BE THEIR NAME OR RATHER NAMES SINCE THEY USE MORE THAN ONE NAME ON THE WEB St George Utah

I was sent the same offer via e-mail. I find it awfully interesting that the terms and conditions within the sales ad for Grant Writer Pro are clearly stated. If you cancel within the fourteen days, you will not be charged one red cent. I read this multiple times. Janice clearly states in her post that she, in essence, merely scans her bank statements. It only stands to reason she scans sales ads as well. The company ultimately repaid her for lack of paying attention. In my opinion, this, in itself, is a scam. It's always easier to shut up the consumer. The fact is, I have to wear bifocals and didn't have them on. I could still read the fine print. I am not an attorney, just an individual who reads. From what I perceived in her post, I think of the word "libel." As defined in the Oxford Dictionary, the term libel refers to a statement which damages a person's reputation based on published false statement. Because Janice failed to read the "fine print" she discredited a company based on misrepresentation. If she had taken the time to read what was clearly in front of my face, she would have followed the correct instructions, and never been charged any money. I don't know if the company could sue her, and really, it isn't even worth their time. Janice should learn from this experience and start reading everything (including her bank statements) alot more thoroughly. On taking this silliness to court, Janice, save your dignity. I saved the sales ad on my desktop on the 10th because I had misplaced my card. I wanted to order the software. Today, I had three e-mails from the company asking me if I wanted to unsubscribe. I suppose the moral to this story is to not blame others for your own irresponsibility. If you want something for free, read the fine print first. By giving your credit card information, you entered into a contract to pay for something in the event you did not cancel this contract within 14 days. This is in no way meant to be rude, I am just responding to what Janice indulged. I am still ordering mine.

First off to Janice, I apologize for any mistreatment you may have received by our customer service staff. We are fully committed to providing the best customer service possible to all of our customers and if we failed you, or you are another customer that is reading this and you feel we have failed you, please feel free to contact me directly and I will take care of it personally ASAP.

After reviewing Janice's accounts, I can say that all the charges in dispute have been refunded. We do our best to disclose the membership information that accompanies the free CD as it is stated on the sales page, the order page, the confirmation page and then sent to the customer in the confirmation email. It is not our desire to bill clients who do not want the membership after the free trial offer ends.

Again Janice thank you for allowing me and my staff to assist you in resolving your complaint.

If you or anyone else reading this has any additional problems I can be reached directly on my cell phone at 435-773-1795 or via email at ryanr@wskc.org.

Sincerely,

Ryan Riddle
General Manager