great expressions dental centers over charged for dentures norcross Georgia

My wife had dentures made by great expressions in 2011. They did not fit and were not aligned with the lower teeth. The dentist made new impressions and ordered another set. He assured us there would be no charge for the replacement. The replacement dentures did fit. That dentist left the company. On 06/29/12 the company filed a claim for the replacement dentures and it was denied. The company refiled on 07/22/13 and the claim was again denied.

This was over a year after my wife received the dentures. At no time did Great Expressions contact us about the claim until they started billing us for the dentures. When we finally received a bill for the dentures we contacted the company and explained the replacement dentures were made as a courtesy writeoff by the dentist and we should not have been charged. The company denied the dentures were a writeoff and began billing us again.

I located the dentist that did the replacement dentures and he stated the dentures should not have been charged to us. I contacted Great Expressions and gave them the dentist's new telephone number and asked them to contact him. Great Expressions has not contacted the dentist to date and they are now threatening to turn our account over to a collection ageancy. I have paid the account to protect my credit rating.