Great Southern Water Company They sold me a water purification system but it turned out to be a water softener Longwood, Florida

    I have recently been in contact with Great Southern Water & they have taken care of all of the customer service issues which I was concerned with. They were very professional with me & I discussed my current situation with them. I was very pleased with the result & with that I look forward to doing business with them in the future. I am currently behind on my maintenance schedule not due to Great Southern Water but due to financial problems on my end. I would like to thank the Great Southern Water management team for their understanding of my concerns & resolution of such issues. Great Southern Water has 100% restored my confidence in them & whatever business we do in the future. Once I can get my personal financial house in order, I do plan on catching up on my maintenance schedule. Also, Great Southern Water is being very understanding of the fact that I have to discontinue my maintenance schedule temporarily. I would recommend anyone to do business with Great Southern Water as they have more than proven to me that their customers' satisfaction is very important to their entire management team & organization.

Sincerely,

Thomas Arsenault

Sanford, FL

As a rebuttal to the Kristen's response at Great Southern Water, I never said that I called them everyday after I got the notices for annual maintenance. I called only after I got the notices constantly reminding them that the unit has not appeared to be working since the last maintenance. My dilemma was why am I paying maintenance for a unit that has not even been used since the last maintenance cycle ?? The problem lies with the service department clearly ignoring my original complaints until I requested to talk to an owner. At this point, the GM was notified & he did address the problem that day with me. The GM called me directly & set up an appointment to look at the unit free of charge. The serviceman STEVE did come 8/13/2010 & had to return to replace door & reset timer on 8/14/10. STEVE also took the time to explain to me how the system supposed to work based on gallons of usage. Clearly there was a reason why the unit was not working which I never knew about before. If the service dept. addessed the concerns up front when reported instead of ignoring the initial requests then the problem would never have escalated to this point. Instead I have to deal with accusations that I am a liar. I do not lie nor do I have a reason to. I merely felt I had an issue that was not being addressed so I took what I felt were appropriate steps to get the correct response from management. My concerns may not have been very important or realistic to Kristen but they were to me. I am grateful that the GM did step forward to address my issue after all this time which is all I ever wanted from Great Southern Water. After all the money we spent on this unit, the least we should get is customer service in a reasonable manner when we need it. Kristen should realize that I am the customer & that Great Southern Water reputation will be as a result on how customers like myself are dealt with.

I have to sit back in amusement while reading some of these complaints and wonder how a person can truly live with themselves knowing that the intentionally embellish the truth to make others look bad. I am an employee of the company of which "Tom" complains about and have the inside "scoop" on information relevant to the mistruths he refers to to try to make my employer look bad to others. Given that most people look to reports like this to see if they want to do business with a particular company, it is very unfair to provide individuals with free reign to say whatever they want to, and hide behind his constitutional right of free speech and report on these types of websites, when in all effectuality it is nothing more than slander! This company has done nothing wrong and if you read this mans accusations you can clearly see his basis for not servicng his own equipment is based on a hunch, not factual information. He "ASKED" a service man a question as to how he would "know" his unit is working and claims he was not answered so found it necessary to ignore maintenance reminders on a principal. His story on this report differs in many ways to the actual conversation had earlier the day of 8/10/10-but once again, herin lies the benefit of free speech. Here, he eludes to several reports made to the office for a problem he had since a service in 2008 but the simple fact is that ALL incoming calls are recorded on individual accounts each and every time they come in...even if the customer calls to say "Hi". What the actual phone conversation discussed on 8/10/10 included was that he attempted to call the office EVERYDAY for 2 years to complain he wasn't getting satisfaction, but had no specific dates, names or times for us to refer back to. He failed to have his maintenance performed in a timely fashion-never responded to the reminders sent for 2 years and when provided the amount for the service call to catch his machine up on maintenance is when his "prior treatment" became an issue. He did in fact, get an immediate call from the General Manager, after thinking he was jumping the ranks, not because he talked to the Controller, but because the message had been texted to the Manager and he became available. The General Manager promptly dealt with his disatisfaction as he does with all customers and went above and beyond to help him out not because of obligation, but because THAT IS WHAT WE DO WHEN A PROBLEM IS REPORTED! Tom has prior service tickets that specifically state that Great Southern stands behind our work and will return within 30 days from ANY service call for FREE. We would not have this guarantee and set out to do shady work as we would only have to return for free to correct it anyways! This is nothing more than a man who has neglected the upkeep on an investment and is slandering an upstanding service organization for personal gain. He then accepts our goodwill and slanders us after reeping the benefits presented by management. No one person or company can be held liable for a nonworking machine if the problem isn't made public, or if nothing else isn't maintained properly, and let to fall apart.