Great Sports Inc Refused refund to deceased consumer Frankfort Illinois

My father ordered a tricyle from this company in July 2017. He was terminally ill and on medications that often altered his mental status, as did his dsease process. My mother received a letter from the United Parcel Service indicating that they werew not able to schedule a delivery time, due to an incorrect phone number beiing provided in the order.

Unfortunately this occurred due to my father's error because of his confusion. My mother contacted the comapny immediately and advised that my father had since passed away. She explained the unusual circumstance, and requested a refund. Her request was denied she is being charged over $500 for restocking and shipping fees. My parents were charged $1409.95, and she is now receiving only $892.42. This company charges 15-20 % restocking fee, and insist they cannot adjust that fee. I know this is indeed false information as they adjusted the restocking fee from their customary 20 % to 15 %.

I was also advised if I called at the beginning of thir business day I would be able to speak to the owner, Gary. Upon calling, I was transferred to a Jerry, wwho is handling this account, he proceeded to advise that I cannot speak to the owner, he is rarely there and doesn't have voice mail. This is clearly poor business practice, and does NOT have the consumers best interest in mind.

My father is dead, my mother, his wife of 52 years, is grieving and a vistim of deplorable business practice by this company. She is willing to forego the shipping costs that is reasonable, but to not be afforded a reasonable restocking fee is disgusting. Any assistance is greatly appreciated.