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Report: #895286

Complaint Review: Great Sports Inc. - Joliet Illinois

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  • Reported By: Mel — Cochran Georgia United States of America
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  • Great Sports Inc. 2108 McDonough St. Joliet, Illinois United States of America

Great Sports Inc. SaferWholesale New Scooter doesn't run and company doesn't stand behind. Cerified mechanics can not even repair Joliet, Illinois

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Purchased new scooter from Great Sports 2/15/2012.  No dealers available, ordered over internet. Promised over the phone (sales rep. Craig) that "if there was any problem they would replace the scooter". Delived 3/7/2012. I did minor assemble of front wheel and set in steering columb. Put in recommended new gas and it ran for a minute or so then quit. Never has run again. Contacted Great Sports (Matt) and he had me make standard checks of gas flow, spark, using starter fluid, etc.  No help. He informed me that they don't warentee the scooter will run, just replace parts. He had me call the Taotao Rep. (David) who had me repeat those and other checks with no help. David had me call Matt back to order a carborator and electric unit to replace. 

 When parts arrived took the scooter to an experienced motorcycle repair shop (at my expense) and they cheked it out total and replaced the parts- no help.  I call GS back and Matt said he would call the shop and help- never did. I had the shop call him and he went through the standard checks with the technician which he had already done. Said he would call back- didn't.  I had the shop call the manufactures rep (David). He went over the same tests and checks and said he would email them the repair. He sent a checklist of the same checks. No help. The shop feels there is a major manufacturing error and had me pick it up after a couple months of wasting time playing tag with GS. I tried calling over and over. Told Matt not work there any more. Told sale rep. not work there. Talked  Kyle and he was to get back with me. Finally Kyle responded that I had to take the scooter (NEW Scooter) to another shop and have them pull the entire motor and send it to them for repair. I refused before I spent more trying to repair this thing than I paid for it.

 My warranty which they will not even consider to ever honor is the verbal promise before ordering; the "CUSTOMER SAITISFACTION GUARANTEE" written on my sales receipt; and from the web site of this scooter still "Every single Scooter comes with a warranty that is fully backed leaving you with NO RISK unvolved". I live on Social Security and this was to be the best gift for my son ever. Worst purchase by me from the worst company ever heard of.     

   

This report was posted on Ripoff Report on 06/09/2012 05:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/great-sports-inc/joliet-illinois-60436/great-sports-inc-saferwholesale-new-scooter-doesnt-run-and-company-doesnt-stand-behind-895286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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