• Report: #553663
Complaint Review:

Green Geeks, Inc

  • Submitted: Wed, January 13, 2010
  • Updated: Fri, February 24, 2012

  • Reported By: Dick — Winder Georgia United States of America
Green Geeks, Inc
1158 26th St. #446 Internet United States of America

Green Geeks, Inc - greengeeks.com Green Geeks will rip you off and not provide services they promise - No 30 day money back guarantee!!!!! Don't use this Hosting! Internet

*Consumer Suggestion: GreenGeeks is a wonderful, eco-friendly web hosting company.

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They state this:

30-Day Money Back Guarantee
Green Geeks offers an unconditional 30-day money back guarantee that covers cancellations of a web hosting account made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees or domain name costs which are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations are also non-refundable.Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are $24.95/yr. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves Green Geeks hosting service within the 30 day money back guarantee. Any questions regarding the 30-day money back guarantee should be forwarded to billing@greengeeks.com

They don't honor their own refund policy. They won't refund your money. They will not talk to you over the phone if you are in dispute with their services. They will call you however to get a quick payment.

Proof: Their response if you actually use the resources you are paying for. This company does not give you what you pay for!!! Beware - You've been warned.

We do not discuss abuse related matters via telephone for documentation purposes. Your account was suspended for excessive use, causing the server to have increased I/O. Since suspending your account, the I/O has been reduced to more reasonable levels. You will have to upgrade to a dedicated server to continue to run this account as it's outgrown the shared hosting environment.

Please get back to us if you need any further assistance and let us know how else we can help.

Thank you and have a great day,

Karl Davids
GreenGeeks Support
Run away from this hosting company.

This report was posted on Ripoff Report on 01/13/2010 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/green-geeks-inc/internet/green-geeks-inc-greengeekscom-green-geeks-will-rip-you-off-and-not-provide-services-th-553663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

GreenGeeks is a wonderful, eco-friendly web hosting company.

AUTHOR: smartha - (United States of America)

As you can see the original report was posted over two years ago. I've been a client of GreenGeeks since August 2010 and I have not had any problems with them. 

It is a possibility that the customer who originally posted the report didn't completely comprehend the package they were paying for. The reply of the staff member suggests that the customer was using their services incorrectly. 

As for the reply stating that they do not discuss such "abuse related matters via telephone for documentation purposes" make complete sense. Not only does it protect them, but it can also help protect you if, for some reason, you take GreenGeeks to court. 

GreenGeeks is a wonderful, eco-friendly web hosting company. One of the main requirements for satisfactory services, such as any other web hosting company package, is that you must completely comprehend the services you are receiving so you don't abuse their services. If you don't understand the verbiage used, for it may seem confusing at times, ask someone who knows about the internet industry verbiage to help you understand what you are contemplating to buy. 
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