Greyhound Terminal Coach Toronto, ONT Terminal Coach Employee Bully, beat and discrimination against Consumers!!! Toronto, Ontario

Shame on Canadians!

Employees of Toronto Coach Terminal pushed, beat and fooled around passengers on 12/29/2012

            At or around 10:25pm on 12/28/2012, four of us arrived in the terminal and planned to take coach bus
scheduled at 10:45pm back to New York.  When we arrived, we saw a line of approximately 100 passengers lining up
on Lane 9 in cold and freezing weather. Later, we found out that most of them had gotten there at or about 8:45pm and got no buses to return home with neither advice nor announcement.

            All the passengers stood and lined on Lane 9 suffering from cold and refrigerated weather until midnight when they announced that due to the back-logged of buses because of the weather, there wouldnt be any buses until 1:00am on 12/29/2012 and they also advised those who needed not to be back home in urgent to stay one more night in Toronto.  Because I had an appointment in New York on 12/29/2012, I did not have other choice, but happily waited for another hour.  At and within the same time period, the announcement asked passengers to switch to Lane 1, then back to Lane 9 and later on to Lane 5.  We all were treated like idiots.

            Time passed fast and quick!  At 1:30am, the bus had yet not come. And, there was another announcement saying that there would not be any bus coming until 4:00am and all of us were informed to return to the waiting lodge, or they would lock up all the doors (finally, the really locked up all the doors).  I approached one of the employees who is probably a French and looks like a homosexual guy and asked him what had happened and was given with an answer that he did not know.  The worst thing is that, he also reminded an employee not to tell me anything.

            Then, we went to the waiting lodge and there were crowd of people losing their temper and asked the employees as of what had really happened.  The employees, including an Asian-looked jerk lady with her height of 52, the white gay, an France-Indian hybrid who looks like a bandit and a Spanish security guard who looks like a gangster, kept telling people they did not know anything, they did not know how long we had to wait and that they could give nobody any advice.  The Spanish security guard even dared to call and lie on his pagers that the crowd of passengers intended to accuse and beat him. Hence, the crowd of people began to annoy which was understandable and forgivable because all of them had been waiting long hours in the cold and freezing weather and starved. However, those terminal employees (or, I would criticize that all of them had the most awful attitude on the earth, they are not human being but animals) started to scream, yell and bark to all passengers instead of comforting them.  The worst thing in the world is that suddenly the France-Indian hybrid beat and pushed an Indian young man who needed to go to NYC for a connecting flight for his new career.  All the passengers there would be the witnesses of the scene if the Indian young man would have reported the incident to the police.

            Thank God!  A person out of our four people was able to take the pictures of some of the employees (please view the attached photos) before the moronic group went back to the information office and dared not to come out.  Or, maybe they were searching the surveillance tapes.   

            Finally, two ridiculous coach terminal employees (one probably is the head of Security and the other is the Spanish security guard) came out at or around 3:30am and the non-English speaking lady who took the pictures to show them her iPhone with failures. At the same time, a new announcement provided and said the first available had come and informed people to get on the coach.  The most laughable scene then followed, when an old Chinese lady who travelled with her husband back to New Jersey asked when will be the first available bus, she was given an absurd answer that she
might need to wait for another 50 minutes.  The only reason the employee did this was teasing the old couple who did
not speaking fluent English or discriminating Asian people. 

            Lastly, for and on behalf of the victims who rushed buses back to New York, I would say no people will never ever take the routes to and from Toronto hereafter unless they change the name of organization and turn away all their employees.  It is a shame and pity to be Canadians.