Report: #364147

Complaint Review: Greystar Management - Esteban Park Apartments

  • Submitted: Mon, August 18, 2008
  • Updated: Sat, December 26, 2009
  • Reported By: Phoenix Arizona
  • Greystar Management - Esteban Park Apartments
    5611 S 32nd St
    Phoenix, Arizona

Greystar Management - Esteban Park Apartments Liars!!!! They tell you anything -- remind me of snake oil salesmen from the 1800s Phoenix Arizona

*General Comment: Arizona-Greystar-25 yrs in Property Management

Show customers why they should trust your business over your competitors...

You would think that with the unemployment rate as high as it is in Arizona that Greystar Management could find two people that could run an apartment complex better than Jennifer (the leasing manager) and Marcos (the manager).

I happen to be a current resident so I can't tell you everything that has happened for fear of reprisal but these people do a lot to advertise "luxury living" yet I feel that I am in the middle of the "ghetto".

To begin with, when you look at their website, their is red paint on their buildings. Well the only color on the buildings is a brown gold and army drab green. The only red in the neighborhood is at the fire station down the street so if you are looking for red, well you will miss the buildings because the fire station is on the opposite side of the street. The picture must be an "artist conception" that they used to sell the City of Phoenix on to build the apartment complex which is really new -- completed in April of 2008.

When we moved in, within the first week there was an issue concerning a car parked in the parking lot. When we reported it to management, Jennifer assured us that they were going to have assigned parking. We told her that we wanted to be on the opposite side of the park for fear of projectiles coming into the property from the park. Well, I am writing this four months after we moved in and we still don't have reserved parking spaces. When we reminded Marcos of this, we were told that in order to assign parking spaces, that they had to have a certificate from the city saying that the parking spaces were the correct size.

My thought is that this is an admission that something is wrong with the parking spaces if they don't have the "certificate". So, what happened? Did someone pay the city of Phoenix off to accept the way it was laid out? Was the building inspector too lazy to count the spaces to be sure that the correct number was there and that they were the correct size? Something is not "kosher" with not having assigned parking spaces after four months of being in operation.

It would not be such an issue of not having parking spaces, but the management doesn't put any teeth into their claims. One resident actually told me that she was told she wasn't suppose to park where she was but she was going to any way because it was closer to her apartment. People are violating their leases by having two cars in the covered parking when they are only supposed to have one. Then when residents have visitors, the visitors are parking under the covered parking taking up the spaces that residents are supposed to have, instead of the visitor spaces. When this was reported to management, they asked who it was? Well, it is not my responsibility to be the property's policeman, they should hire a security guard to find out -- isn't that what I pay rent for? Security and protection?

When I came home late one night, I could not get a parking spot near my building because of all the cars in the covered parking, yet I live there and had to park on near another building that felt like it was close to 1/4 of a mile from me in 90 plus degree heat.

The next day when I went to move my car to a spot that was closer to my building, this little black kid that could not have been more than 3 or 4 years old flipped me off when I brought my car down and parked it under the covered parking so that it would not be so hot when I wanted to go out later in the day.

Also, they keep having an issue that the water pressure keeps going down and setting off the fire alarms. One night the fire alarm went off just before 9:00 at night. It took a maintenance man close to one hour to get to the apartment so that they could reset the alarm and we could go to bed without the fire alarm going off.

As far as security goes for the complex, there is very little. When someone hit the gate with their suv, it took them close to two weeks to get the gate fixed. In the meantime, we had some guy selling oil changes knocking on the door at 8:15 at night. Then there is supposed to be an "amenity key" that the residents have for getting into the different areas of the property. Well, it doesn't take a key to get in the gate next to where the gate slides across to let the cars in and out -- all you have to do is slip your hand in between the rails and throw the handle on the other side to open the gates.

Like I said, these apartments do a lot to advertise "luxury living" but in my thought it is "on guard living" at best.

You have a choice in Phoenix of many different apartment complexes. Stay away from Esteban Park while you have the opportunity. You will be happier than you did, and after reviewing this list of other Greystar managed properties, I am beginning to wonder if it is not a corporate issue rather than a single property issue.

Phoenix, Arizona
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This report was posted on Ripoff Report on 08/18/2008 01:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Arizona-Greystar-25 yrs in Property Management

AUTHOR: 25 YRS-Property Manager - (United States of America)

I have read this complaint and in that there seems to be some viable frustrations to the complaintant, completely blaming the management for not guarenteed security is really naive and immature.  In this day and age and unfortunately, this "culture" of selfishness that all of us are guilty in one way or another of contributing one and no company is placed here to guarentee anyones safety and security!  Simply paying rent in an aparmtent community does not guarentee your security.  Additionally, "round the clock" security is not an inexpensive amenity and if that is what is sought, then one needs to rent in a secured building with a door man, cameras and such living accomodations are extremely expensive (check out Park Avenue in NYC).  Additionally, a "limited access gate system" whether it is operational or not will not ever guarentee ones security or safety. Even gates that are manned are not a guarentee of security.  Face it, at being paid a whopping $10.00 an hour, if I was the "securtiy" guard at a gate and someone put a gun to my head and said "open the gate or I will blow you away" how quick do you think it would take for me to press the "button"?  Now if the management "assured" that there would be "assigned" parking spots and then did not do so, or made up some story to "cover" their lie, then yes...that is very wrong.  Having been in the Multi-family rental industry for well over 25-years in every position from leasing to Vice President, I tell you, telling a lie to the residents you serve is always wrong! It is better to tell them the truth good, bad or ugly rather than lie. I have not seen too many "rental" apartment communities that have "assigned" parking for residents, "guest" parking yes, and normally guest parking is not front building and usually away fromt the residences for the convienence of the existing residents.  Assuming that there is some sort of fraudulent, extortive "pay-offs" going on simply to prohibit a resident from having an "assigned" parking spot is silly, more likely, the people, Jenifer and Marcos, panicked, sought advice from a supervisor and was left to "sort out" on their own and quickly came up with some "story" to tell that seemed feasible based on the asumption that the complaintant would "buy" it!... As I said, I have been in the business for more than a quarter of a century and 8 out of 10 persons who work in this industry do so because it truly can be a very personally rewarding job.  One which that make you feel good in the morning waking up and going to.  Providing "housing" for the masses is a wonderful occupation. It goes beyond just a job and truly has the potential to make one feel like a social contribution is what they are accomplishing.  AS in ANY industry, there are those who abuse the tasks at hand or simply have no moral code in whcih they operate on a day to day basis, but you can't simply lump in an entire industry or management company based on something such as parking spots.. Yes this is a "personal" issue to the complaintant and it should be addressed to the complaintant in an honest, forthright and expidiant manner.  But making mention of a "black child" of 3 or 4 rather than just "a 'child' far too young to truly understand the ramification of displaying such an act-(flipping off)" seems again, immature, and frankly purposfully racist and for what, I am sure when the complaintant of this note went "looking" for "luxury" living..the first concern wasn't the "gate" but rather the "move-in" special.  If one truly wants "luxury" living, then one needs to "spend" the funds it requires to live in luxury and THAT normally does NOT include "move-in" specials! Signed: 25 years in Property Management.
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