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Report: #48483

Complaint Review: Guaranty Bank - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: RIDGECREST ca
  • Author Not Confirmed What's this?
  • Why?
  • Guaranty Bank www.guarantygroup.com Austin, Texas U.S.A.
  • Phone: 800-288-8822
  • Web:
  • Category: Banks

Guaranty Bank rip-off Austin Texas

*Consumer Suggestion: Somewhat Strange

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I had opened an account with Guaranty bank because I was renting out my house and the tenants were puting the rent into the account. This branch is in Desert Hot Springs California and a block from the house. I live quite a ways away and this was the easiest way to collect rent. Everything went fine for 3 years.

Well now I am selling the house and it is in escrow. On Feb. 01 I go down to the bank and close the account. I spoke to the branch manager and explained that I do have a couple of things that automaticaly get withdrawn from the account about the 5th of the month. I am working with these companies to have the accounts transferred to another bank aaccount.

The manager told me that they would be returned as either Account Closed or Wrong Account Information. WRONG!!! On the 4th The bank paid a $30.00 charge and a $5.00 charge then charged me a $50.00 overdraft fee. How can I be overdraft on a closed account? I called the bank immediately when I received the notice of fees. Their response was well there is nothing we can do unless you file fraud against the companies that submitted for payment.

If we didn't do that it was our problem. I don't think the companies did anything wrong, The bank did. THEY ARE THE FRAUD. Wait it gets better...on 2/13 because I was overdrawn for a week I get charged another $25.00 overdraft fee and again on the 20th (if you don't keep something in the account you get charged an overdraft fee of $25.00 each week is what they told me). Now get this...on 2/21 I get charged the customary $8.00 monthly service charge and an additional $25.00 overdraft fee.

(So now the company charges a monthly fee and overdraft fee for a closed account) Now they are going to start returning things Not as account closed but as NSF 2/22 $25.00, 3/4 2@ $25.00. & 3/5 $25.00. We spoke to the companies we are paying and they said no problem it was their error for not switching over and will credit any fees but of course can't do anything about the bank fees.

All total so far I am overdraft $268.00 on a closed account. This is one hell of a scam. If you close an account you start accumulating a hell of alot more fees then when the account was open. I honestly feel that it is their way of trying to punish someone for not doing business with them. Either that or some higher up needs to purchase a new car for his spoiled brat daughter/son/wife.

I have filed a complaint with the FDIC and they said to contact OTS.(I Am).

anyone know who else I can contact.
I will be sending everything to my attorney too.
Think maby 60 minutes, Dateline or 20/20?
Any sugestions would be appreciated. The sooner the better. The way these fees are adding up they will be taking everything I own.
HELP!!!

Sam
RIDGECREST, California
U.S.A.

This report was posted on Ripoff Report on 03/08/2003 05:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/guaranty-bank/austin-texas-78767/guaranty-bank-rip-off-austin-texas-48483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Somewhat Strange

AUTHOR: Mike - (U.S.A.)

POSTED: Friday, April 21, 2006

Dear Sam,

Was your account open or closed before it came overdrawn? If the account was closed, do you have proof? Based on your information, it sounds like you never closed your account but you attempted to change over the automatic withdrawls.

If you did everything correctly in terms of changing the automatic withdrawls to your new account at the other bank, then the companies that automatically took the money out of your account are at fault - not the bank. You need those companies to reimburse you for the money they took AND the bank charges that resulted. At the same time, you can file an affidavit of forgery. This is a document saying you did not authorize the withdrawls after a certain time period.

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