Guardian Security Tulsa Deceptive Phone Call Tulsa Oklahoma

I too received a letter referring to the Guardian upgrade related to the FCC sunset clause. I think it should be clearly understood that Guardian WAS deceptive with regards to how they handled this change. Securitydudes comments are misleading. Here are the facts: the FCC did allow cellular carriers to shut down analog systems just as Securitydude stated. This did mean that any cellular carriers Guardian was relying on that switched to digital would cause Guardian to incur a cost. However there is an important distinction here that is lost on many -- the government did not FORCE a conversion to digital systems, any cell provider that wished to maintain analog carriers COULD continue to do so. What the government did was QUIT FORCING carriers to support analog. So really securitydudes comments implying the government was mandating a switch are misleading. quite the contrary - the government was using regulation to SLOW down a conversion to digital and when they released those regulations all the businesses made a decision to switch to digital. The governement wasn't imposing a change - they were actually giving businesses more choices. Why is this important?? Because Guardian wasn't forced to switch to digital by the government, but by the fact that their carrier made a decision to switch to digital. Their carrier COULD have decided to stay with analog, however they didn't. Its a business decision, not government mandate that caused this change in service - THEREFORE any customer who wanted to opt out of their contract should have been allowed. Instead Guardian would refer (wrongly) to the contract where it stated that any costs incurred by changes mandated by government regulation would be passed on to the customer. It was a very deceptive tactic, and at best guardian was miseducated, but I think it more likely that they knew no customers would understand the issue enough to really complain and/or go through the mess that getting your credit dinged can provide. In my case, after several escalations, which ended up in a review (together) of the actual legislation, Guardian finally admitted their mistake and resolved my complaint.

I am sorry to see your unhappiness with a security company. I myself am a security professional and had to face what Guardian was faced with.

The FCC division of the federal government enacted what was called the "Sunset Clause" This clause in short was allowing all cellular carriers to shut down their analog cellular towers on February 18, 2008. With this happening ALL security systems having a cellular communicators that sent signals via the analog cell network would cease to exist as everything was having to transition to GSM better known as digital.

So as it may have appeared they were lying they were not and were really doing everyone a service. The government was forcing the hand because they forced the transition from analog to digital just as they are with television transmissions this year.