Guitar Center extended warranty pro coverage Plymouth Meeting Pennsylvania

Firstly, I got phone calls from representatives "Following the process" and "trying to help" following my initial post.  I think someone from guitar center called and someone from the warranty company called.  That being said, for a $300 item, everyone sure was powerless tongactually do anything.  And indeed, no one actually did anything.  Interestingly, no one doubted that the store had told me that I could just "drop off and get a replacement," though no one thought to make good on it either.  They should have their lawyers explain apparent agency to them. 

The beautiful insult to the story, though, was that when I eventually got the item back from the manufacturer, Galaxy, it hadn't even been fixed. I got some kind of note that they re-soldered something or other, but the whole low end was, and is, blown out and distorted. 

In addition to being a working musician, I'm also a licensed insurance agent.  Since these service plans actually are insurance, maybe they should be required to have licensed insurance sell the plans.

The one woman called and basically admitted that I had bought lousy protection and that the store shoudln't have told me that it would actually help me (ok, I'm not being literal here).    

I can only relay my experience, and my advice as a musician and as an insurance agent is:  do not buy pro coverage from guitar center.  Repeat: do not buy it.  And also, if you don't follow that advice, then I would also urge you not to take phone calls from anyone purporting to help, since then you will be losing yourself some time to go along with your lost money.

The Goldster

 Your "replacement" plan is a year 2 (or 2 & 3) warranty.  Guitar Center contracts with NEW Customer Service to administer their warranties.  The stores are not equipped as a service center to handle claims.  You are directed to the mfr in year 1 so neither the store nor NEW takes a service hit.  This is a typical deceptive pattern in most extended service or replacement plans AND is in the fine print in your contract.

You can either escalate this to NEW corporate (Sterling, VA) or do it through the BBB.  NEW will resolve it when pressed.