Complaint Review: GXI Outdoor Power - Clayton North Carolina
- GXI Outdoor Power 7868 US BUS HWY 70 Clayton, North Carolina USA
- Phone: 866-550-3221
- Web: www.GXiOutdoorPower.com
- Category: Hardware & Tools
GXI Outdoor Power Failure to provide warranty service Clayton North Carolina
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased a Stanley 5000 watt portable generator on 2/21/2013. It was defective upon delivery. GXI has been attempting to repair the generator for a period of three months. At one point someone at GXI had decided to simply do a changeout and send me another unit. It seems someone of a greater authority decided not to let that happen. So it is now 6/14/2013 and I still have no generator. GXI has an authorized service center in Rhode Island. They have done everything GXI has asked them to do in order to effect a repair. Nothing has worked.
To this date of 6/14/2013, GXI still has no defined plan or course of action. You would think they would simply do the right thing and replace the item. The most frustrating thing is I'm the one, after being very patient, who has to call the authorized service center for a status on the repair. When doing so I'm told they are waiting for direction from GXI. I was told GXI was "doing the paperwork" to have the generator shipped from Rhode Island to North Carolina where the GXI engineers can examine the unit. That was two weeks ago and the generator is still in Rhode Island. I cannot believe, at this point, GXI has any intention of repairing the unit. It's supposed to have a two year warranty. Maybe GXI intends to keep it until the warranty period runs out.
Robert
So. Dartmouth, Ma
This report was posted on Ripoff Report on 06/14/2013 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gxi-outdoor-power/clayton-north-carolina-27520/gxi-outdoor-power-failure-to-provide-warranty-service-clayton-north-carolina-1059216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.