Report: #1052030

Complaint Review: Halleen Kia

  • Submitted: Sat, May 18, 2013
  • Updated: Sat, May 18, 2013
  • Reported By: Donna — Grafton Ohio
  • Halleen Kia
    27932 Lorain Rd .NorthOlmsted, Ohio
    NorthOlmsted, Ohio
    USA

Show customers why they should trust your business over your competitors...

 I have a 2011 Kia Sorrento Ex with 19,000 miles. My car sat in a shopping center parking lot for 3 hours while I shopped, when I got back to my car, the dashboard buttons were melted.the company is trying to blame me, and is giving me the complete run around saying they won't cover it. The warranty is for 100,000miles/10yrs, bumper to bumper. The service rep. said the buttons cost $1300.00 and the company won't pay. I say $1300.00 buttons shouldn't melt, if they do, fix it and honor the warranty. That's why I bought this car, for the great warranty, but if you don't stand behind it, what good is it?

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This report was posted on Ripoff Report on 05/18/2013 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/halleen-kia/northolmsted-ohio-44070/halleen-kia-company-will-not-honor-auto-warranty-northolmsted-ohio-1052030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
2Employee/Owner

#1 REBUTTAL Owner of company

Donna: 2011 Kia Sorrento Ex

AUTHOR: Halleen Kia - ()

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Regards, Eric Halleen - GM, ehalleen@halleenkia.com

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#2 REBUTTAL Owner of company

Donna: 2011 Kia Sorrento Ex

AUTHOR: Halleen Kia - ()

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Regards, Eric Halleen - GM, ehalleen@halleenkia.com

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