Hampton Furniture Outlet Defective Furniture Delivered Anderson South Carolina

The only reason I am responding to this post is because I feel it is unjust for someone to be able to write slander against a business and it be perceived as truth. There are an unreasonable amount of discrepancies in Joanna's post. I choose not to address these on a point by point basis as there is nothing to be gained by responding in a faceless, truthless forum. Anyone who is interested in hearing our side of the story is welcome to call me at work anytime. My name is Matthew Jewell, Sales Manager at Hampton Furniture. I can be reached at 864-224-3541. I feel that our reputation speaks for itself. Anybody who is interested in an unbiased report on Hampton Furniture can contact the local Better Business Bureau and see for themselves.
We have been serving the needs of Anderson County and beyond since 1931. Our commitment to outstanding customer service is apparent to anyone who sets foot in our store. We will continue to strive for complete customer satisfaction from each and every customer, including Joanna. As it stands, we have been unable to reach Joanna at either of her contact numbers for more than five weeks. Her replacement furniture has been waiting here for her for some time now. We look forward to getting her replacements out to her as soon as we can regain contact.

Please take note that Ashley lied, or one could say "She intentionally misinformed me" Ashley told me that the furniture company was LANE that manufactured my bed set. When in fact the correction was made by the delivery manager when he called to deliver my replacement furniture. The bedroom set is NOT by LANE. The manufacturer is "HOME ELEGANCE." I was told it was provided by an Ashley Sales rep. But I can't seem to get the truth out of anyone. If you have a contact for Home Elegance please post it as a response, I would like to contact the furniture rep or company directly and tell them what is going on. Not a good representation of the company at Hampton Furniture Outlet in Anderson, SC.

June 24, 2008, Hampton Furniture outlet brought a replacement headboard and footboard to replace the damaged items they delivered. Remember, I paid full price for NEW furniture. NOT damaged. I bought new furniture at the beginning of Feb. 2008, 5 months ago. July will be the sixth month. So, the delivery was on time and the delivery man was very polite. But the headboard and footboard was damaged again. I pointed it out to the delivery man and he looked at me like he was sorry. I turned to him and said, "I paid for new furniture, why am I being delivered damaged furniture?" I was promised a call by the fast talking car salesman, ASHLEY, one of the owner's daughters. We spoke on the phone on Wednesday, June 25th, today. IN a real smart alec, insulting kind of approach she offered me $50 to accept the damaged goods that I had in my house. I told her, I purchased NEW furniture and PAID FULL PRICE. I want NEW FURNITURE. SHe scoffed and said that "this exchanging could go on ten times." I replied, "it is not my fault that you have commissioned a furniture company that does not deliver good product to you. Just because you accept bad product from a manufacturer does not mean I have to accept the product as new product. It is your responsibility to send damaged furniture back the manufacturer that sends it to you. Not mine. I want NEW furniture. I paid for new furniture I want new furniture. Your $50 offer wouldn't even cover the cost of the custom paint color to repair the peeling paint on the headboard you delivered for the second time. The furniture is damaged." Well, she said "alright." what is this going to take another six months of Ashley sitting on her hands and blaming everyone else in the company except herself. How irresponsible. This makes me very angry that someone is charging FULL Price for DAMAGED GOODS. BUYERS BEWARE!