Complaint Review: Hampton Inn & Suites Macon I-75 North - Macon Georgia
- Hampton Inn & Suites Macon I-75 North 3954 River Place Drive Macon, Georgia USA
- Phone: 478-803-5000
- Web: http://hamptoninn3.hilton.com/en/ho...
- Category: Hotel
Hampton Inn & Suites Macon I-75 North The room pictures on the hotel website are a sham. Macon Georgia
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My family & I were visiting Macon, GA & the option of staying at multiple hotels & opted to stay at this hotel based on the pictures of the room posted on the hotel website. The pictures showed that the rooms were quite spacious & with a family of 4, this would be great. When we checked in, we did not find the room spacious at all. The front desk was being manned by 1 person & we had to wait to question the room size. The front desk attendant told us the pictures were taken with a panoramic view which made the rooms look big. Being tired & it being late, we just took the room. A few days later, we were leaving & walked past another room & peeked inside. We were shocked to see that this room had the space that we saw in the pictures. I went to the front desk & the manager was unavailable. I was told the manager would call me & never did. I filed a complaint with Hilton Honors & they also advised that the manager would contact me. I never heard from the manager & even filed a complaint with the better business bureau. The hotel did not respond to the BBB either. The hotel is misleading people & apparently doesn't care because the won't respond. I am a frequent traveler & a Hilton Honors Diamond level member, & this is the worst level of service I have ever experienced.
This report was posted on Ripoff Report on 11/25/2014 06:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hampton-inn-suites-macon-i-75-north/macon-georgia-31210/hampton-inn-suites-macon-i-75-north-the-room-pictures-on-the-hotel-website-are-a-sham-1191434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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