I am writing this so that maybe it will help others in the future. I purchased a motorcycle from Harley Davidson in Myrtle Beach and I also purchased all the packages they had to offer. The total price was somewhere around $22,000.00 to $23,000.00. I had it paid down to $7,300. Due to the economy I have lost a lot of business and have fallen on hard times. I was behind on my payments and had several conversations with Harley Finance about one of the dealerships taking my bike and selling it for me. I also talked to several dealerships and asked if they would help me sell my bike. Neither the
finance company nor a dealership would help me at all.
One afternoon a tow truck shows up to reposes my bike. The tow truck was a basic tow truck. I asked the driver if he was sure he wanted to pick it up with that tow truck. He says it will be fine. So I raised the garage door and crank the bike and rode it close to his truck. He asked me if I would help him. I told him that I didnt really want to help but I did anyway. After
he started putting straps on the bike, I told my wife that I was going in the house, I didnt want to see it fall and as I was walking away it fell. Just so folks understand we are not writing this so somebody will give us a free ride, its so people will understand that this organization conducts bad business. My wife and my son took several pictures of the way he was strapping the bike down and the way it was being towed.
I called the repo division and asked what their procedure was and they explained to me what they would do. I then asked would they like for me to mail them the keys and the lady I was dealing with told me if I was going to get the bike back, just to keep the keys. Around maybe a week later I called and let them know that I wasnt going to be able to get the bike back to
go ahead and do what they needed to do. I told her that the bike was being kept at the guy house that was driving the tow truck and it was sitting out in the weather. It sat there until it went to an auction place in Atlanta Georgia. I called on 9-18-12 and asked had they auctioned the bike yet and the lady told me it had not been auctioned yet and they had to put a new battery in it, clean old fuel out of it but they were in hopes that a dealership would buy the bike back. I had just replaced the battery 2 or 3 months prior at Advanced Auto and it was still under warranty. I also told her that I had ridden the bike from my
garage to the tow truck and it was fine and the tow truck driver could vouch for that.
As I stated earlier in this letter the motorcycle had a good battery. It was the best one for a motorcycle that Advanced Auto sold. It was also still under warranty. They told me that they were charging me 7 days storage and my motorcycle sat in the yard of the guy that picked the bike up out in the weather. I have pictures to prove this. When you call Harley Finance, there is a recording that states, This call may be monitored for training purposes, so the fact that I told them I would send them the key should be on there and any other conversation that I had with the repo company concerning my bike.
I did not have the means to pay for this bike but how does it help me or any other consumer when they will come and take a bike from my possession and store it somewhere and then charge me for storage money I dont have? They replaced the battery, or so they said they did. The battery is stamped on the date and if it is not any good then Advanced Auto would have replaced it. I spoke with Harmony on 9-21-12 to find out if the bike had sold at auction and she told me that it didnt go up for auction because the fuel pump wasnt working. I expressed to her that it was working when it left my house because
the bike was in my garage and I cranked it and rode it from my garage to where the tow truck was sitting. I expressed to her the tow truck driver could verify that it was running and if he stated anything other than that he would be lying. She told me it didnt matter that anything done or repairs that had to be made would come out of the sale of the bike. I expressed to her that the cost happened after the bike left me should be a cost added to me. And as I have stated throughout this letter, the bike has 748 original miles and the fuel pump should be under warranty as well. Any statements that I have made, I will
gladly take a polygraph test. I dont understand why they continue to put the auction off and in my earlier statement just a few days after they picked the bike up, I called them and told them I would not be able to get the bike back.
My 1st phone call to Harley, I told them I would send the keys back to them and the lady that I spoke with said if you are going to get the bike back to just keep the keys.
I just called Harley to get the status of the bike. I have just been informed that the bike has been sold at auction and after they deducted all the fees and repairs, I am supposed to get $1000 back. I asked if they would send me an itemized statement showing me exactly what all the deductions were and her comment was, No, we dont have too. I have yet to receive anything in writing from them much less the $1000.00