Harman Stoves Poor Design, Poor Service, Overpriced , Internet

 

We own two Harman Coal Stoves: a TLC-2000 and SF-250. We live in a very cold climate, and burn the stoves 24/7/365. In the past year I have burned over 15 tons of coal heating our home.

I would highly recommend any prospective buyers NOT buy a Harman Stove for the following reasons: poor design, poor service, and overpriced products.

The stoves are poorly designed in consideration of door handles that cannot sustain daily use, and poorly sealing primary and secondary damper controls on the TLC-2000. And, in the case of both stoves, the ash pans do not adequately catch ash falling from the grates - creating a mess with cleaning everyday. The SF-250, specifically, has internal ventilation problem that cause excessive smoke build-up in the firebox when starting (this is not a chimney issue).

The service and support from Harman Stoves is awful. The company does not readily provide a support number, instead forcing the consumer to call the retailer where the stove was purchased. The retailer in most cases does not have the knowledge/experience base to answer stove specific technical questions.

Finally, Harman Stoves overprice their products. In consideration of the problems listed above, Harman is not entitled to charge the premium price for their stoves that they do. Beyond that, and the reason for for this RipOff-Report submission are the prices Harman Stove charges for replacement parts and shipping. The part prices were outrageous - however, in my case today, Harman has decided that it will charge me over $110 for domestic shipping and handling on 3 parts that weigh less than 2lbs, and will fit in a 14"x12"x12" box.

If you are shopping for either a coal or wood stove, you have many great manufacturers out there to choose from (including restored antique stoves).

I would recommend you NOT choose a Harman Stove.